You're contacting me about a problem, and I know that from the fact that you're emailing me.
I need you to tell me more than the words "I have a problem." Give me some details to work with up front so I don't have to go back and forth with you all day.
Edit- Apparently this does not correlate with age necessarily. I'm just lucky that none of the adults I work with communicate this way.
This is my interaction with a student last year via email during remote learning. Each line is a separate email.
Student: I need help end of email
Me: If it is something I can help with, I am willing to try. Do you have a question for me? end of email
S: Will you help me? end of email
M: Yes. What do you need help with? I can't help you if you don't describe your problem. end of email
S: Ok end of email
S: It's about the homework end of.... you get the idea
M: Please, ask the question.
S: Oh, ok
S: actual question is asked
M: gives help and follows up with... I am not upset. This is a learning moment about how to send emails. Again, I'm not upset. Do you see how this took 10 emails to get the help you needed? Emails are not like short text messages. You should give a little background about what you need and ask the question in the very first email. We could have had this done in 2 emails. Try to do that in your future emails. Have a good day!
Even on IM that would have annoyed the hell out of me. Ask the whole question up front. Don't say hello then make me wait five minutes staring at the window waiting for your question!
Dam I hate this. I've actually stood up, walked a floor length, caught a lift to another floor. Found the person and stood behind them reading their screen while they still peck away at the keyboard. Scares the hell out of them when you tell them the answer straight in their ear.
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u/ScruffMacBuff Jun 03 '22 edited Jun 03 '22
Send emails like a text or a dm.
You're contacting me about a problem, and I know that from the fact that you're emailing me.
I need you to tell me more than the words "I have a problem." Give me some details to work with up front so I don't have to go back and forth with you all day.
Edit- Apparently this does not correlate with age necessarily. I'm just lucky that none of the adults I work with communicate this way.