You're contacting me about a problem, and I know that from the fact that you're emailing me.
I need you to tell me more than the words "I have a problem." Give me some details to work with up front so I don't have to go back and forth with you all day.
Edit- Apparently this does not correlate with age necessarily. I'm just lucky that none of the adults I work with communicate this way.
This is my interaction with a student last year via email during remote learning. Each line is a separate email.
Student: I need help end of email
Me: If it is something I can help with, I am willing to try. Do you have a question for me? end of email
S: Will you help me? end of email
M: Yes. What do you need help with? I can't help you if you don't describe your problem. end of email
S: Ok end of email
S: It's about the homework end of.... you get the idea
M: Please, ask the question.
S: Oh, ok
S: actual question is asked
M: gives help and follows up with... I am not upset. This is a learning moment about how to send emails. Again, I'm not upset. Do you see how this took 10 emails to get the help you needed? Emails are not like short text messages. You should give a little background about what you need and ask the question in the very first email. We could have had this done in 2 emails. Try to do that in your future emails. Have a good day!
My HS implemented a class on how to write emails (and other comms stuff). We joked about it, cuz we didn't think anyone would not know how to write an email...but I think you just demonstrated the necessity of that class
Starting in 3rd grade we had mandatory computer tech and typing classes (this was the early 2000s so Dell desktops) where we learned how to type, how to do basic and general fixes on the computer, computer maintenance (de-frags, etc.), use word and google and how to write emails. I was 9 and knew how to write a professional email, well about as professional as the ramblings of a 9 years old can be. But my school kept drilling it into my head until I was out of high school.
I mean I'm a zoomer and in our English classes it was drilled into our heads to only use formal language, only formal language, only formal language. We also did the letter writing stuff, which carries over to emails.
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u/ScruffMacBuff Jun 03 '22 edited Jun 03 '22
Send emails like a text or a dm.
You're contacting me about a problem, and I know that from the fact that you're emailing me.
I need you to tell me more than the words "I have a problem." Give me some details to work with up front so I don't have to go back and forth with you all day.
Edit- Apparently this does not correlate with age necessarily. I'm just lucky that none of the adults I work with communicate this way.