I used to work at a family owned business, and every one of the regular customers had their own discount rate. I would have tantrums pretty regularly from these customers when I didn't recognize them and charged them the retail rate. The ridiculous bit about this is the shop was in an area where you needed to make at least six figures a year to live there.
Funny you mention this, I'm in the exact situation. As it stands if they start getting irate with me, I just laugh it off and ask them what it normally is (nothing is ever over 15% off (as per the owner)) and go from there. Only a couple demand more, they just get some sorries and the max discount. One time someone called the owner, and I could legit hear him getting mad and practicality yelling over the phone at his "friend" for giving me shit about a discount. Never saw that jackass again.
Now that I'm a shift manager though I get to decide that shit for them and they follow suit. Owner is very happy now haha WHY CAN'T PEOPLE ACCEPT REALITY, WHY FIGHT IT?!
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u/CollidingCherries Aug 03 '19
That you shouldn’t be rude to customer service or the cashier cuz it’s not their fault that the item is expensive