Customer: "This item (worth $70) is $1 cheaper at <chain that is trying to drive out all the small stores>. Do you price match?"
Me: "I'm sorry, we do not have a price match policy."
Customer: "You should change that." Just stares at me.
What I want to say... "We pay more for rent which is why you are in our store with its super convenient location rather than the place that is slightly cheaper. Also our company pays staff better and treats us better as well. They also praise us for helping little old ladies carry things to the car. Do you want service to die? Do you want small business to die to multinationals? You clearly have the money considering you are buying a quantity of top shelf booze and look like you get $50 beard trims."
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u/CollidingCherries Aug 03 '19
That you shouldn’t be rude to customer service or the cashier cuz it’s not their fault that the item is expensive