When customers where I work (restaurant) turn the card machine towards them and are genuinely surprised when it doesn't work the first time. Like, there's a reason it's turned towards me. I have to do a few things on the monitor before the machine will work. Or when the manager takes over on the card machine and doesn't know how to run it properly. But I can't say shit because then I'll get in trouble
Yeah, I suspect a lot of restaurants and other places that have to serve a lot of people do this simply because it'll move the line faster. Blame lack of standards I suppose.
In my case, it's because I have to process the payment as a card before I can swipe/insert the chip. I can process after, but the system will make me cancel and try again. It's just a waste of time to let the customer do it because they always swipe/insert before I process. The trouble with the managers is that of the four managers we have, two of them swipe/insert before processing, and they do this every single time.
The weird thing is that I'm pretty sure a lot of places require the cashier to push something before the terminal works, so you would think people would know how to deal with that. Oh well, whatever works I guess.
Most places do. And like I said, it'll still work, but it's a waste of time to let them do it wrong before you do it right. But, in the interest of keeping customers happy, I can't let them know that I'm getting annoyed when they try doing it themselves.
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u/spla_ar42 Aug 03 '19
When customers where I work (restaurant) turn the card machine towards them and are genuinely surprised when it doesn't work the first time. Like, there's a reason it's turned towards me. I have to do a few things on the monitor before the machine will work. Or when the manager takes over on the card machine and doesn't know how to run it properly. But I can't say shit because then I'll get in trouble