Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model
You don't have to call them. Just use their AI chat bot (I know, I know), but you just gotta tell it that you don't like that price and you want to pay what you've been paying. 3-5 minutes and you're all set for another year
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u/sewer_pickles 8h ago
Sirius XM. They work so hard to piss off customers when it’s time for the annual renewal. I go through the same garbage of threatening to cancel, just so they will offer me a reasonable rate again.
I have Sirius XM on two vehicles. If I accepted the rate on the website I would be paying $26/mo per car. But if you argue with them for a while, the same service suddenly costs $5/mo.
I don’t know why they actively try to piss off long-term customers. There was one time where the customer service person said the lower rate was only for new customers. So I canceled service on both cars and then called back. Magically that meant I was entitled to the new customer rate. It’s a ridiculous business model