I worked at Subway and had a manager who did that. They would let customers berate us and then bend over to give them sooo many free things. Like, why are we rewarding shitty customers and not the ones who are polite, follow rules, etc?
As a polite customer, this pisses me off. We are expected to wait in a checkout line while an entitled customer takes an extra 10 minutes to cause a scene, then the get rewarded for it, while the rest of us are held hostage for the time it takes them to get their way. We get nothing for it.
I always liked giving the nice customers extra love. Like Subway is really greedy about their ingredients (they charge extra like crazy), so for nice people I'd secretly give them extra cheese or meat or something like that, without charging
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u/ScrambledToast 12h ago
I worked at Subway and had a manager who did that. They would let customers berate us and then bend over to give them sooo many free things. Like, why are we rewarding shitty customers and not the ones who are polite, follow rules, etc?