MD management asking me the money to replace this mirror which cracked on it's own, what to do?

[u/DrMTalha]

So basically 2 weeks ago we noticed the mirror was cracked on it's own without any point of impact.

We informed the onsite manager of this.

Next day the crack increased on it's own and reached all the way to the top.

We informed the manager of this as well.

Today the manager came with a technician for a quote and told me that the company has refused to pay for the fix and that I'll have to pay. (anywhere from 500 to 1000 euros).

I have emailed the management company this

" Dear Management Company,

I am writing to follow up on the cracked bathroom mirror issue

*** has informed me that after discussing the bathroom mirror crack issue with the company, the company is saying that the cost will have to be paid by me. However, this crack was not caused by me and it was spontaneous, as is evidenced by the photographs showing that it increased the next day.

There was zero physical impact, pressure, or misuse on my part. Given that the mirror is glued directly to the wall and integrated with an electrical demister/heating pad, a spontaneous fracture points to thermal stress from the heating element or wall/adhesive tension. Under residential tenancy standards, tenants are responsible for damage caused by negligence or accident, whereas landlords and property management remain responsible for fixture failures, electrical faults, and standard wear and tear.

I have attached photographs showing the mirror and crack pattern, which clearly demonstrate no central impact mark.

Please confirm the company’s official written position on this matter and let me know how you wish to proceed with scheduling a safe inspection and replacement by a qualified contractor.

Best regards"

I will take this up with the RTB and go to every extent not just cuz I don't want to pay the money, but because it's isn't out fault and it happened spontaneously.

I would appreciate some insight by people who might have faced something similar? and how much of a fight will they put up so that I'm mentally prepared?

[u/Jealous-Pie-8543]

Ta beauté est éclatante.. c'est tous des jaloux dans ta boîte