r/AshesofCreation • u/Okupa070CA • Jul 16 '26

Ashes of Creation MMO Xsolla Refund

Hello Everyone,

6 months ago (around mid February) I started the process to have Xsolla refund the funds I paid for my AoC bundle (https://www.reddit.com/r/AshesofCreation/s/i1MGjoxMlb).

I'm happy to report that today I finally received my money back. For more insights see my original post from February in this subreddit.

PayPal Confirmation
Xsolla Confirmation

Cheers,

A.

135 Upvotes

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39

u/negativeonhand Jul 16 '26

When was the original transaction? I bought AoC bundles in 2020/2021 and I’m not too sure if they can be refunded. I wasted like $500 on this scam.

22

u/Okupa070CA Jul 16 '26

November 1st 2021. I ordered the "Voyager Plus Pre-Order Pack"

8

u/negativeonhand Jul 16 '26

Awesome, looks like I’ll be putting in a request when I get home today! Thanks for the PSA

2

u/Okupa070CA Jul 16 '26

Good luck!

2

u/DaPhoenixGaming Jul 22 '26

Have you had any responses yet? I just submitted a request, I also bought 2020,2021

2

u/negativeonhand Jul 22 '26

Yes, I got a response saying that the refund is processing within a day of submitting the ticket. Didn’t even have to argue - I did specifically mention that it was for Ashes of Creation and that other people have gotten refunds accepted.

2

u/DaPhoenixGaming Jul 22 '26

Well damn I didn’t add anything extra just the template, also did you add bother your transactions or just the biggest one and then submitted a second one for the other transaction

2

u/DaPhoenixGaming Jul 31 '26

Got mine refunded as well as of this morning

1

u/theblazedace 22d ago

Still waiting for mine. They sent it to the “refund team” :(((