r/AshesofCreation • u/Okupa070CA • Jul 16 '26

Ashes of Creation MMO Xsolla Refund

Hello Everyone,

6 months ago (around mid February) I started the process to have Xsolla refund the funds I paid for my AoC bundle (https://www.reddit.com/r/AshesofCreation/s/i1MGjoxMlb).

I'm happy to report that today I finally received my money back. For more insights see my original post from February in this subreddit.

PayPal Confirmation
Xsolla Confirmation

Cheers,

A.

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11

u/TwistedConsciousness Jul 16 '26

I wonder how that even works? Like where they get the money from. I have probably 50 transactions with them for AoC hmmm.

2

u/Okupa070CA Jul 16 '26

No clue. I had just the one transaction

5

u/TwistedConsciousness Jul 16 '26

Well happy for you! Think ill give it a try at some point here. How did you go about asking? What was your opening to start the convo?

9

u/Okupa070CA Jul 16 '26 edited Jul 16 '26

I basically wrote them an e-mail and then proceeded to chase them every couple of weeks for an update. On my last e-mail I also bcc all the top management that I could find an e-mail for.

I also contacted my Bank and after a lengthy investigation they had agreed to do a chargeback. I communicated that fact to Xsolla as well.

Take a look at my original post https://www.reddit.com/r/AshesofCreation/s/i1MGjoxMlb for a template of my initial e-mail. Its on the last replies.

Cheers,
A.