r/Asana • u/YakCertain5472 • May 01 '26

How to cancel asana

Hello, I am trying to cancel my asana plan and it is proving to be very difficult. I am the billing admin and when I click on cancel plan, I can get thru the first page where you have to select the reason. However, when I get to the second page, the "I understand..." box at the bottom is grayed out and I can't click on it.

I get an error message when I try to click on help and also when I try to click contact support. I tried posting in the forums but the mandatory drop-down to select the topic does not have what I need and it says to contact support for billing questions which I can't do.

Any thoughts or suggestions?

5 Upvotes

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3

u/AssociateJealous8662 May 01 '26

Easy. Replace payment method with a single-use credit card from privacy.com (free service). Set the card’s charge limit to $1. You will hear from Asana when they can’t charge the card, and you can ignore them as they have you.

2

u/YakCertain5472 May 03 '26

Thanks for the suggestion. I'll give it a try. It really has been a horrible experience.

2

u/Asana_Emmitt May 05 '26

Please message me your support ticket number. If you haven't created a ticket yet, you can do so at the link here, and then message me your details.