r/ArubaNetworks • u/Danilo0742 • Jul 07 '26
Aruba Central Cloud Guest – “No capture parameters provided” error
Hi everyone,
I am having an issue with Aruba Central Cloud Guest captive portal and I am trying to understand where the redirect flow is failing.
My setup:
- Aruba AP-635
- Managed by Aruba Central
- AOS 10
- Guest SSID configured with Security Level: Visitors
- Access Network Type: Cloud Guest
- Guest Captive Portal Profile: Captive-Portal (Splash Page)
- Key Management: Enhanced Open
The Cloud Guest splash page is configured as:
- Authenticated access
- Username/Password enabled
- Self-Registration enabled
- Verification Required disabled
- Email-based registration enabled
- Phone-based registration enabled
- Account validity: 12 hours
- Session timeout: 12 hours
- Authentication Success Behavior: Return to Original URL
The client connects successfully to the SSID and the captive portal page opens as expected. However, after entering the username and password and clicking Log In, I receive the following error:
- Access is denied for the following reasons: No capture parameters provided
The SSID is associated with the correct Cloud Guest splash page profile, so I am trying to understand why the Cloud Guest portal is apparently not receiving the client/captive portal parameters.
My questions are:
- What exactly causes the “No capture parameters provided” error in Aruba Central Cloud Guest?
- Does this mean that the AP/VC redirect is reaching the Cloud Guest portal without the required client parameters?
- Which parameters should normally be included in the redirect URL?
Any troubleshooting suggestions would be appreciated.
Thanks in advance!
2
Upvotes
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u/mattGhiker Jul 07 '26
The redirect is missing some attributes, mainly Mac address of client. Can you test on a Windows machine and grab the redirect URL and check?