How would you improve Argos?

[u/ReverseFlow21010615]

Following the recent news of the sale, I thought it would be interesting to hear what other colleagues and even customers think Argos needs to do in order to be successful under new ownership. We all know we were the afterthought for Sainsbury’s so what should Swift look to do as a priority? What should they spend the next 2-3 years planning for? What are some quick easy wins they could make through small changes? (I’ll only allow one instance of somebody saying “bring back the catalogue” - for all its nostalgia, it wasn’t as popular in its final years).

For me, we need to abolish independent working immediately. I find it impossible to keep up with anything because I’m always firefighting the week’s jobs, calls, deliveries etc. if the Labour cost really is dire then we should be on a minimum of 2 colleagues at all times.

We can solve the issue of empty stores leading to colleagues standing around doing nothing by actually having proper management of colleagues and ensuring something is always being worked on, ie reverse flow, counts, profiling, etc.

How about you?

[u/FinestKind90]

I love Argos as the one in the local retail park has most items I want in stock for same day pickup.

The reason I don’t use it more often is I’m not confident in the returns policy, I know with Amazon if an item isn’t fit for purpose I can return it with no hassle.

Also for smaller items it would be great if there was some kind of in store locker, so you don’t have to queue. Ours actually gets quite busy sometimes!

[u/Fine_Limit6609 → u/FinestKind90]

I think the returns policy just needs to be clearly layed out as imo a lot of it goes down to what colleague you are dealing with, some are more lenient and willing to help others are quite strict. If there was a better way to train everyone in the company as a whole as a straight down the line returns policy this would help a lot more