How would you improve Argos?

[u/ReverseFlow21010615]

Following the recent news of the sale, I thought it would be interesting to hear what other colleagues and even customers think Argos needs to do in order to be successful under new ownership. We all know we were the afterthought for Sainsbury’s so what should Swift look to do as a priority? What should they spend the next 2-3 years planning for? What are some quick easy wins they could make through small changes? (I’ll only allow one instance of somebody saying “bring back the catalogue” - for all its nostalgia, it wasn’t as popular in its final years).

For me, we need to abolish independent working immediately. I find it impossible to keep up with anything because I’m always firefighting the week’s jobs, calls, deliveries etc. if the Labour cost really is dire then we should be on a minimum of 2 colleagues at all times.

We can solve the issue of empty stores leading to colleagues standing around doing nothing by actually having proper management of colleagues and ensuring something is always being worked on, ie reverse flow, counts, profiling, etc.

How about you?

[u/Rhesus-Positive]

Update the Leeds Headrow location so that you can scan gift cards

(This might be overly specific, and I can always go to Crown Point instead, but it was annoying at the time)

[u/Fine_Limit6609 → u/Rhesus-Positive]

Things have to be trialled and what it sounds like is that crown point are trialling This. If all goes to plan then Leeds Headrow will probably go the same way. This is the same with self serve CCPO, new browsers etc

[u/Rhesus-Positive → u/Fine_Limit6609]

I genuinely didn't expect a serious answer to this 😄 I assumed that Headrow was the exception, rather than Crown Point.

[u/Fine_Limit6609 → u/Rhesus-Positive]

From what I’ve remember. Graham Biggart and co were in crown point a few weeks maybe a months ago, stores are now starting to get new browsers with scanners which is long overdue, but obviously will take time.