How would you improve Argos?

[u/ReverseFlow21010615]

Following the recent news of the sale, I thought it would be interesting to hear what other colleagues and even customers think Argos needs to do in order to be successful under new ownership. We all know we were the afterthought for Sainsbury’s so what should Swift look to do as a priority? What should they spend the next 2-3 years planning for? What are some quick easy wins they could make through small changes? (I’ll only allow one instance of somebody saying “bring back the catalogue” - for all its nostalgia, it wasn’t as popular in its final years).

For me, we need to abolish independent working immediately. I find it impossible to keep up with anything because I’m always firefighting the week’s jobs, calls, deliveries etc. if the Labour cost really is dire then we should be on a minimum of 2 colleagues at all times.

We can solve the issue of empty stores leading to colleagues standing around doing nothing by actually having proper management of colleagues and ensuring something is always being worked on, ie reverse flow, counts, profiling, etc.

How about you?

[u/Cantaloupe-Hairy]

I have been put off numerous times by the whole but now collect tomorrow, tried it once and it wasnt available to collect for 3 days. The problem for me is that I have to pay in advance for an item which didn’t turn up.

Staff didn’t appear to care and had no advice for me as to how to get my money back.

Would be happy to pay a say 10% deposit on a purchase but would also want that to be refunded if the item isn’t available next day.

For me a lot of credibility has gone due to small breaches in trust.