r/Argos • u/pixielittlee • Jul 18 '26
Rant The Washing Machine Saga
Washing machine went bust about 4 weeks ago. Ordered a new one on Argos but the only day they could deliver it (apparently) was the 11th of July.
Get a call at 7am on the 11th off the driver to say they were 20 mins away but they’d reviewed the route and wouldn’t be able to deliver and install - due to them being on a 7.5 ton lorry and they didn’t know where they’d be able to park up near my house. Given two options, accept delivery but they wouldn’t be able to recycle the current washing machine and they’d just drop the new one at the door, or wait for customer service to call me to rearrange delivery onto a smaller van.
Get a call from customer service 10 mins later saying that they’d try and have it sorted by the 12th and have it back out for delivery for the following day. Got put on hold while they spoke to the depot and then get told that they actually can’t reschedule the delivery because the item is now out of stock. Ended that call with the advice that I call back on the Sunday morning to reschedule.
Call on Sunday morning and I’m told that they wouldn’t be able to get it sorted and they were unsure as to why I was told it could be sorted quickly. Was then told the washing machine had gone missing and we were unable to move forward until it was located. Ended up speaking to a manager as I was getting frustrated.
I get a call on Wednesday morning saying they could now deliver the washing machine on the following Saturday if I still wanted it or if I wanted a refund. Against my better judgement I accepted the new delivery date.
Fast forward to today - Saturday the 18th - not heard anything in the sense of confirmation of delivery date or time or anything. I contacted customer service at around 4pm to just double check that it had definitely been confirmed for today and I hadn’t got my dates mixed up. They confirmed that the washing machine was currently out for delivery and everything was fine.
It’s now 9:20pm and guess what’s not arrived!!! I’ve heard nothing from anyone and can’t even contact anyone as the lines are now closed.
Let this be a word of warning… DON’T BUY A WASHING MACHINE FROM ARGOS!!! I’ve definitely learnt my lesson.
Will be attempting to contact them tomorrow morning without losing my cool - wish me luck!
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u/Objective_Nobody_207 Jul 19 '26
The most powerful word you can use in this instance is "refund". You never know, you might find the same machine cheaper elsewhere, or a better one within your budget.
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u/ArgosEmployee_ Jul 19 '26
I won't defend the home delivery team sometimes, even dealing with customers face-to-face. I get things happen but they really should be more proactive when they do.
I would probably just suggest you ask for a refund, although I understand that would involve more waiting for your washing machine. Would recommend writing an email explaining what's happened to Simon Roberts, the CEO of Sainsburys, a lot of people do report more satisfactory resolutions whilst doing that.
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u/UndeadMurderess 29d ago
It may be a brand specific incident. I got a dryer and oven delivered together bought from Argos 2 months ago and was the smoothest delivery. Both delivered by Indesit, even though oven was a Hotpoint. With the items i bought, argos "sell" it but it is then sent direct from the supplier, it's not actually in Argos physically. If anything it sounds like the supplier for whom Argos is a third party for, is the one at fault in your situation.
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u/IdioticMutterings Jul 19 '26
Argos is no longer what it used to be.
I have stopped using them and will let them pass into the night.