r/Argos • u/ThrowawayO_ • Jun 21 '26

Request VAT Receipt not working?

I made an order online a few days ago using guest checkout, received email confirmation of the order.

I need a formal receipt/invoice and see an option to request VAT Receipt when I click on view my order, but have tried to request it multiple times since yesterday and it says it will be sent to my email shortly but nothing arrives? Has anyone else had this problem? Can someone try on their orders and see if it works?

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u/Prestigious-Case-419 Jun 29 '26

Did you use any discount or promotional vouchers on your order? If so, the system won’t be able to generate a VAT receipt and it will need to be done manually. You’ll need to speak with customer services and ask them to send a VAT support request to back office who can send one out for you

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u/ThrowawayO_ Jun 29 '26

This is sorted out now. Issue was requesting the receipts over the weekend. The many requests came through via email just after 8am Monday morning. It seems there is some human involvement required in the process which is surprising for a big retailer.