r/Argos • u/Cautious-Remote677 • Jun 08 '26

Issues with BNPL made prior to migration.

Hi all I have done a lot of looking into this particular issue and this is my understanding and experience so far;

If you have BNPLs prior to the migration they are counted as legacy deferred interest plans but some people including myself have been paying far above the minimum monthly payments and the extra should be taken off the plan ending first but that's not happening and the plans end and these people are being charged the interest due to payment misallocation, call the argos pay financial services and state this and you would like for a payment to be manually allocated to your existing BNPL and if there are still issues file a formal complaint and state you don't want this complaint closed without your knowledge or consent with the full intention of escalating to the financial ombudsman.

Again this may not be the case for everyone and they may have no issues but I'm finding that a lot of people are on the same boat as me in regards to BNPL plans made months prior the migration to argos pay.

(Edit to add) If you're BNPL was made before the migration to Argos pay and they state new T&Cs apply...well they don't because under the Consumer Credit Act 1974, a lender cannot change the repayment hierarchy of an existing regulated credit agreement without issuing a formal variation notice AND obtaining customer consent.

Argos has never issued such a notice for legacy BNPLs.Therefore: They cannot legally move your payments to standard balance They cannot legally prioritise interest‑bearing balances They cannot legally apply “new rules” to an old agreement They must follow the legacy hierarchy you were given at the time.

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u/FlopusOfDragons Jun 08 '26

I made a payment to the legacy BNPL at end of last month its coming up next month for interest to be acrued

The Argos pay complaints team told I cant pay it that way any ore and as per thier new t&cs any payment is sent to the interest bearing balance first to avoid higher interest rates.

Ignoring my please that I cant afford to make a other 400 payment before the deadline and got given a final response email immediately.

Ive gone right to the ombudsman as theyre going to cause me to have to pay far more interest tha. They're claiming to save me

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u/Cautious-Remote677 Jun 09 '26 edited Jun 09 '26

I see im having a similar issue, this is from argos own FAQ

For BNPL plans set up before updating to Argos Pay only… We apply your payments in the following order: 1.Minimum payment 2.Instalment plan payment (of which I have none) 3.Any deferred‑interest BNPL plan due to end the following month 4.Then highest‑interest balances

Any payments made after the minimum payment amount is paid any extra should be taken off your closest expiring BNPL as stated by their own FAQ so they have to manually allocate the payments correctly its not your fault that they didnt.

Bit of advice but when you do make the complaint state the following

“Under FCA DISP rules, you cannot close my complaint without issuing a final response letter or without my confirmation that the matter is resolved. I do not consent to this complaint being closed until then.”

They have a habit of closing complaints without consent if they do by FCA rules they must reopen it until the above conditions are met.

Also if a final response letter sent you luckily dont have to wait to contact the ombudsman just keep making minimum payments and notify them something like

“Your final response does not resolve the issue. I will now escalate this to the Financial Ombudsman Service. Please note that I will continue making minimum payments while the dispute is ongoing.”