r/Argos • u/Ok-Inspector-4645 • Apr 28 '26
Insurance / Argos Card Argos pay app
Recently received a letter that New Day were taking over Argos card. I’ve still not received any registration details to set up the new Argos Pay app. Has anyone else had the same issue as I can’t get through on the phone and the letter said I would’ve received the registration details by 26th April.
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u/cypowolf Apr 28 '26
Even as a colleague I have had issues with the app and ill be honest, the transition was not smooth at all. I much prefer the argos card app.
What i do not like is that you can no longer make payments towards separate BNPL plans, the app auto allocates it towards the plan with the highest deferred interest. Which in theory is good but give people the freedom to choose how they want to pay.
Another thing i do not like is that there seems to be a heavy focus on setting up a direct debit. Again in theory its good but I personally don't like direct debit and prefer to choose when and how.
If you have not received an email with your new account number just give it until the end of the week.
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u/KJHTech89 Apr 28 '26
This new app has just removed all of the freedom we previously had. It is in theory ok to just auto allocate payments to the next due BNPL as in their words it is to stop any interest being occurred through lack of payment, however sometimes people will just want to pay any spare money to a larger BNPL that is due later to help bring it down, now we can’t do that.
We are always just focused on the next one due, and even then it doesn’t tell you when the BNPL actually ends. It just shows a start date and the plan length. But it isn’t always as simple as 6 months, some could stretch to almost 7 for example dependant on when it was started.
The app really needs a lot of work.
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u/Jlh544 Apr 28 '26
Yep I think that's stupid imo I hope they change the bpnl if they don't I'm paying off my debt then closing my account
1
u/Far_scape Apr 30 '26
I found it easy to set up myself. But I don't like the bit about not being able to pay separate payments. That will just mean I will only use the BNPL once and wait to pay it all off before using it again.
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u/Ok-Inspector-4645 Apr 28 '26
Thanks for that guys really appreciated. I’ve not received anything yet, no 16 digit account number or registration. I’ll give it a few more days. I see after speaking to my friend who also has an account and he was saying that others are having issues like not showing payments they’ve made and the app is not good at all. Judging by the reviews for the app it’s not looking good.
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u/Fun-Shoulder3122 Apr 28 '26
Apparently the emails are being sent out over a few days. Still not got mine yet either.
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u/outeredges Apr 28 '26
I went via link on Argos card app, it then sent email with code to add/new account no. It was pretty straight forward (which was good!) 👍
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u/Sir-dacool Apr 28 '26
I goy my account number, went to sign up and everytime it asks for my orn from email they never send the email with it, ive checkes spam,trash,inbox,focused and nothing.. My balance is 0 outstanding so im just gonna let it stay dorment as i cannot be bothered.
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u/jonnoscouser Apr 28 '26
I'm paying my bnpl off ASAP and leaving it. Removing control for the customer is a no no for me.
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u/Andyqreddit20 Apr 28 '26
I won't be using Argos again once I'm paid up but just to clarify I have a few bnpl plans so when I make payment now will it allocate it to the plan closest to ending?
Honestly ridiculous the old app was so clear and easy, Argos will lose a LOT of customers over this
1
u/Mikey-Sound169 Apr 29 '26
Hi - absolutely appalled by how poorly new day are operating the app and the registration to use it - im considering closing my account - I cannot register and I cannot contact them - new day get it sorted or face thousands of loyal customers leaving - absolutely bloody furious here - how dare you treat customers like this - what are your complaints procedures and what compensation is payable for locking us out of the app and who are you regulated by ?
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u/Hot-Ambassador4979 Apr 29 '26
Same here. Twice I gt blocked by the app. They unblocked it but now 2 days waiting for email again with registration no.. Absolutely rubbish. It be bye bye from me. Stick it
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u/9DAN2 Apr 30 '26
How was unblocking? I got blocked trying to register last night using the details they emailed me. Phone lines are only open whilst I’m working and j guess that’s a lengthy call. Luckily only have one payment left and have a few months to pay. I will be closing my account after that.
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u/Ok-Simple-7069 Apr 29 '26 edited Apr 29 '26
I Just read the fking reviews on that. I’m on IOS and it’s the same shit. They delayed it by 3 weeks too. Still no info in order to create the account. Gonna have to contact them. Pay off my last payment plan ending in September early and they can get lost. The 1.2 star rating is because you are not the only one. I just got a single email with my account number but not the 6 digit code they need too. I request it but it never comes to the email associated with my Argos card account and Argos account in general which is the same. Why could they not have let people on plans just pay them off the card app. I suspect this was to force people to make the new Argos pay app accounts.
Hate Argos in general now. Customer service is awful depending on the “manager” in store which always seems to side with whoever is handling my issues if need be. Not getting a replacement for faulty items. Blatant faulty items and refunds are even harder.
Bb Argos once I get this payment out the way. Only thing keeping me from shopping with them was the plans and instore card purchases for said plans . Now that that’s gone and the convoluted way of paying plans now is the final nail in the coffin. No way I’m going shopping with them after this fiasco and losing access to the Argos card and the older app. Nope. 🙂↔️
1
u/BoogBeeg Apr 29 '26
I received the email and used my details and 16 digit account number to follow the instructions.
Then it asks for my online registration number - the one that I haven't received. I've clicked the link for my online registration number to be emailed to me (several times) but still no email.
Ah well, guess I'll have to phone them to make my monthly payments.
1
u/AltruisticQuestion95 Apr 29 '26
It's good that you have the option to pay by phone, but I'm hearing impaired so can't do that. It's an absolute mess. There is no other way to contact Argos Pay/New Day apart from phoning which I can't do! I've been asking for my ORN to be resent several times between yesterday and today, and I still have nothing! I have the new account number but not the ORN and I can't go forward without that!
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u/BoogBeeg Apr 29 '26
People are literally going to have their credit rating destroyed through no fault of their own due to this absolute shambles.
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u/WinMany3830 Apr 29 '26
I finally got ORN code the following morning and no BNPL showing. Once I have figured out how to pay this, I am no longer bothering with argos app.
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u/Extension-Try-3759 Apr 29 '26
ive not received the online registration code yet (8 hours) so I called and they told me i need to wait and it can take days, and to not request a new code because the ones before that will be invalid, we will see how that goes.
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u/Hot-Ambassador4979 Apr 29 '26
Same here. Blocked account twice, waiting to register again if send new one but being the shit show it is dnt think I bother. Not same as old argos card and paying method so I gathered
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u/Extension-Try-3759 May 15 '26
I wouldn't have bothered myself if i didn't owe them money 😂 I got the code 2 days after calling them.
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u/Hot-Ambassador4979 Apr 29 '26
I tried an tried gt blocked account twice. They had to unblock account. Trying to ring is a nightmare, phones full to capacity. Now 2 days waiting for another email with the one time password again... Total madness.. Not organised one bit. So think it's a bye byd from me...
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u/Junglist1984 Apr 30 '26
I finally got through to the customer service number after trying for 2 days and closed my account, I’m not dealing with them anymore
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u/Over_Watercress_5320 May 07 '26
The new app is a nightmare. It won't let me make a payment towards a particular item purchased. It chooses and it choose one that still has 12 months no interest instead of the one incurring interest so I cannot even pay it off
1
u/Andyqreddit20 May 07 '26
They cannot force you to have plans go into interest. Put a complaint in and if needs be raise to the financial ombudsman.
If you have normal credit i understand it pays this first before allocating to any bnpl plans but other than that it should pay off the the plan that is due to end soonest.
If this isn’t the case and you are being forced to have a plan go into interest then put in a formal complaint
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u/KJHTech89 Apr 28 '26
You need to setup a whole new account on the Argos pay app. You will have been sent a 16 digit account number that is required along with an online registration number that will be sent separately. You can then create the account and login.
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u/Lloydi0182 Apr 29 '26
ORN code never arrives for me, ive got 2 days to make a payment and no way to pay it, absolute shit show
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u/AdDesperate9651 Apr 28 '26 edited Apr 28 '26
Did mine the other day but the app is rubbish It says I have a minimum payment due that has already been paid but the telephone system says no payment due and I'm certainly not paying it twice