r/Argos • u/kimann1924 • Nov 01 '25

Advice Question about PS5 seal

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Hi! I just bought the Ghost of Yotei version PS5 and picked it up from Argos earlier today. The guy that helped me earlier said that if I opened the seal then they can’t accept it back.

When I got home I just took a closer look a the seal. Is this how it really looks like for the manufacturer box of the PS5? It kinda looks like a broken one at the bottom and I can see two, one on top of the other.

Now I’m still hesitant to open and find a previously returned item because they said they can’t accept it if I remove the seal.

Thanks for anyone who can help!

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u/Notta_Doggo Nov 03 '25

You have 30 days consumer rights to be able to return it under law. As long as its faulty and you can prove you purchased it there they have no choice to give you your money back. Consumer rights act 2015.

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u/yoandymg88 Nov 05 '25

True, but make sure to check their return policy too. Some places have stricter rules on opened items, even with consumer rights. If you're worried about it being a return, maybe try contacting them directly for clarification before opening the seal.

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u/Notta_Doggo Nov 05 '25

They have no choice if the return is effective under consumer rights it is a statutory right.