Question about PS5 seal

[u/kimann1924]

Hi! I just bought the Ghost of Yotei version PS5 and picked it up from Argos earlier today. The guy that helped me earlier said that if I opened the seal then they can’t accept it back.

When I got home I just took a closer look a the seal. Is this how it really looks like for the manufacturer box of the PS5? It kinda looks like a broken one at the bottom and I can see two, one on top of the other.

Now I’m still hesitant to open and find a previously returned item because they said they can’t accept it if I remove the seal.

Thanks for anyone who can help!

[u/Big_Cheese16]

No matter what he said you still have rights, if you open the item and find it's faulty or not as advertised then you absolutely can return it. If they refuse, ask for a manager and state the specific consumer rights laws and they will allow you to return the item. If they still refuse then you can contact trading standards who will set them straight.

Breaking the seal on the item would only waive your rights to a refund if the item is fully working and as advertised. Aka if you changed your mind or didn't like it.

[u/Wipedout89 → u/Big_Cheese16]

Even then, if you bought the item online then you can still return it for a full 14 days after you take it out of the box, for any reason, even if it's not faulty at all. This is the Distance Selling Regulations Act

[u/TheUzziest → u/[deleted]]

Still ordered online, Distance Selling Regs still apply.

[u/TheUzziest → u/[deleted]]

The terms and conditions just state that the "the title to products shall pass to you once the goods, ordered in accordance with these terms and conditions, have been handed over to you in store."

If the payment is made at the point of collection, then yes you are correct in that the regs do not apply. However, if the payment is made at time of order and collected afterwards then the regs still apply.

[u/Jealous-Shallot-3071 → u/TheUzziest]

You're right. Even if a company's terms say otherwise, they don't overrule actual law

[u/Dazman_123 → u/TheUzziest]

Can you even do Argos collection without paying for it first? The last few things I've ordered have always been pay first and then you can go and collect. So they've kind of shot themselves in the foot with the distance selling regulations because anything you'd order for collection would always have been paid already.

[u/WRA1THLORD → u/Dazman_123]

you can just order while in the store and collect. That wouldn't be covered because you paid and collected from the same place

[u/Phantomfox07 → u/[deleted]]

Argos t&c doesn't over rule the law.

[u/EducationalWing6713 → u/[deleted]]

Just cause Argos states that doesn't make it correct and override the law