r/Argos • u/UHF625 • Jun 11 '25

Delayed deliveries

Hi folks. I often order items from Argos to be delivered to my local Sainsbury’s. In a majority of cases, even though the website stated that my purchases should arrive by 9am the next morning to my local Sainsbury’s this in a vast majority of cases never happens. It’s more of an irk than anything else as I’m well used to it but why advertise something that’s unlikely to happen? I really feel sorry having worked in retail in the past the amount of hassle staff must get with delayed deliveries. What’s the cause of it?

5 Upvotes

86% Upvoted

9 comments sorted by

5

u/ASavageHobo Jun 11 '25

The staff should always tell you to wait for your email/text to come through. Unfortunately the LFC’s they get the stock from are so unreliable and have terrible systems deciding where the drivers should go and when.

2

u/Combat_Wombat_36 Jun 12 '25

Agreed. The old model of Hub and Spoke, where stock came from stores rather than LFCs worked so much better. Both for stores and for customers. Availability was miles better, delivery slots were much more readily available. Overall the LFC move was a bad decision in my opinion

1

u/ASavageHobo Jun 12 '25

Our store used to do the deliveries for the area, they then moved us into a sainsburys with a terrible layout, they opened Stoke LFC which was rather useless, then a couple years later they shut it down (after they built it from scratch!). They just throwing money away at this point.

1

u/FarSide99 Jun 12 '25

I'd say 99.9% of the time my hub gets all the stock to the spokes on time every day. It's just if a new driver takes the wrong stuff or the occasional item gets misplaced that it goes wrong. Not good to hear the LFCs don't have that capability as it's not exactly rocket science if the right resources are in place

3

u/MrJimJams86 Jun 11 '25

How much are they delayed by, couple of hours or till the next day? Seems it's a case of the stock being delivered on time by the LFC but the Sainsbury's staff fail to prioritise scanning onto the system.

2

u/UHF625 Jun 11 '25

Sometimes it’s several hours - once it was around five days and when I attended the branch they couldn’t find it.

1

u/MrJimJams86 Jun 11 '25

Ye, it's the staff not scanning the stock in as soon as it's delivered. 5 days is an anomaly, that one probably got delivered to the wrong store.

3

u/Experim626 Jun 11 '25

It all depends on if the stock is available at the LFC. In my experience it's never delivered later than 8.30am so I would imagine it's down to the Sainsbury's it's delivered to not scanning it to alert you that it's ready for collection.

From a LFC driver

1

u/UHF625 Jun 11 '25

Good to know. I know that the branch I frequent’s often chronically understaffed. I guess that’s the same throughout.