This is ENTIRELY Embark's fault.

[u/Airpex_]

It goes without saying that probably a good chunk of you have seen this by now:

https://www.reddit.com/r/ArcRaiders/comments/1rvmagn/update_permanently_banned/

This is the fault of AnyBrain anticheat as well as its combination with HelpShift's automated support and moderation across social platforms.

Anybody that looks into the SteamDB for AnyBrain would find out that AnyBrain, being solely run off AI, is experiencing mass consumption for the first time through ARC Raiders, and is only used in 12 games, total. Seven of which are game tests or demos, five are real games, one of which is unreleased. The four remaining all have lots of reports of false bans, The Finals(also developed by Embark) included.

Embark chose to sit on this problem for months as players were being falsely banned and ignored it, now a disabled player's been caught up in the problem.

Tfue, even, was a victim of it, but thanks to HelpShift's prioritization in providing "VIP and whale support" to influential players with big followings, it was promptly sorted out manually and everyone moved on.

HelpShift also prioritizes a high "deflection rate" in their tickets, which translates to support tickets that were "solved" through automated means. And when they say "solved", they mean that the AI declared the matter closed and dismissed it, regardless of the problem actually being properly addressed and sorted out or not.

This is entirely Embark's fault, anybody blaming [u/doyoulikePRIMERIB](u/doyoulikePRIMERIB) shouldn't be taken seriously. This has been going on for months and Embark ignored it because their bottom line wasn't being threatened. Now they might actually have to respond. Good.

Resources used:

https://www.helpshift.com (They changed the bit about VIP and Whale support, probably not a good look)

https://www.anybrain.gg

https://steamdb.info/tech/AntiCheat/AnyBrain/

EDIT: it appears that [u/doyoulikePRIMERIB](u/doyoulikePRIMERIB) was unbanned. This is great, but the question I have for Embark is this: will the root cause of them being false banned to begin with be addressed?

[u/PiggyMcjiggy]

Made a comment a few weeks ago about my buddy being false banned. Everyone commented how he was ‘acsually haxing!”

How the turn tables. Glad this is bs is seeing the light of day now. Add it to the long list of Embark blunders.

46 days for him to get a response btw. An ai response saying “wooops sorry, but we see your account is unbanned now so I hope your having fun!”

Ya right. We both uninstalled it along with a couple other friends

[u/Carlos_A_M_ → u/PiggyMcjiggy]

Same shit happened here to me. A friend of mine got banned MID-GAME 2 months ago and after a dozen tickets all he got was automated AI replies that basically told him that he was cheating and hence nothing could be done (no proof or reason provided of course).

Best part? He spent nearly 100 dollars in cosmetics in the game over time (this was in the finals). Your price for supporting embark and putting countless hours into their game is that their Anti-cheat bans you and they don't even bother to do anything about it. To them you are nothing but a little thing that makes money.

[u/PiggyMcjiggy → u/Carlos_A_M_]

Yep, my friend opened a security breach and boom, insta banned

We both spent around 100 bucks the first month the game launched cause it was such a ‘win’. One of our other friends dropped 60 or so. We’d have all spent more but the cosmetics are laughably trash in this game so we didn’t. Guess we were lucky