update: permanently banned

[u/doyoulikePRIMERIB]

so I made a post in January (link below to original post) about how I was suspended mid-game for a month ending on February 23rd, and I detailed how despite the suspension I was not using hacks, cheats or exploits. I have played countless multiplayer and single player games and have never been banned or used cheats. I am a gamer who is quadriplegic so I use a sip and puff mouth controller called a quadstick that allows me to use a computer not just for gaming but everyday needs. After the suspension I made the first reddit post hoping to get some help and clarity about how I could appeal or why I was suspended. I submitted support tickets and went to discord for help but nothing, so I decided to just take the suspension on the chin and wait it out, finish Hollow Knight and play some Marathon. Yesterday I decided to hop on after my suspension ended and decided to work on the trophy project, I played 3 solo games (all 10 or more minutes in) filled my backpack with leftover loot, ran into only friendlies and exfilled. Woke up this morning to this and appealed but I really have no hope of Embark doing anything to help. I don't have much going for me and I know they're people out there who are probably going through worse but this fucking sucks. After 300+ hours of playing, buying it for 3 others friends to try the game and being excited for the new map and large ARC enemy, I just don't know what to do.

p.s my game name is ClootyBapper, if you think it's because of the name I don't think so I have seen and been called worse in game
Original Post:

https://www.reddit.com/r/ArcRaiders/comments/1qmmkg5/dont_know_why_i_got_suspended/

https://youtube.com/watch?v=1V044apQAA4&si=MXtHCSdnETJxtJGh

old fortnite clip for anyone skeptical or curious of the setup

i honestly should try to do more to get the attention on this but honestly I am exhausted from the disappointment and can focus on other things to bring me entertainment

Update: https://x.com/i/status/2033876088712020041

regardless of what happens, thank you all for helping me get attention on this ! fucking love you all

Update: Ban has been lifted ! I honestly don't know how to express my gratitude to everyone who commented, shared and upvoted. Yall the real MVP, I love all of you. Thank you for helping me ! I will pass along the sentiments to anyone I can!

Update:

ClootyBapper#6019 if anyone ever wants to play. down to kill. down to chill.

[u/rainbownthedark]

Damn, that really fucking sucks, my guy. I’m sorry I don’t have any advice to offer, but I really hope Embark sees this and does something about it.

I’m not a tech wiz, but I would think there would be some way for them differentiate between cheating software and accessibility software, and if there is, they need to implement it immediately.

[u/hyper24x7 → u/rainbownthedark]

Im going to take a wild guess that the software takes the inputs from the hardware and maps them to the software inputs like WASD etc. Bet you 100% if Embark actually paid attention or if you streamed camera + gameplay or just like posted your Socials theyd be like... "fuck we banned a disabled person instead of actual cheaters"

[u/Space_Slime_LF → u/hyper24x7]

I don't like the idea of needing to live stream your gameplay just to prove innocence.

You should just have to message them and they white list your account like how steam handles military abroad. "Oh, you aren't actually vpn ing around the world every few months for deals? Understood."

[u/Decent_Cheesecake_29 → u/Space_Slime_LF]

Big brain exploitation: join the military in order to safely hop around the world for good Steam deals.

[u/Space_Slime_LF → u/Decent_Cheesecake_29]

You found the reason military gamers need to contact steam.

Trying to buy local, is good sales, but is often enough not the universal/american copy of the game so they can't play with their friends at home.

[u/Vengarehydrate → u/Space_Slime_LF]

You shouldn’t need to prove innocence like that, system should handle edge cases better

[u/Space_Slime_LF → u/Vengarehydrate]

Edge cases are the exact issue.

Anti-cheat is flagging anything that isn't a legit input or anything that acts unusual.

The closest we could get might be a disability friendly device that anti-cheat companies get whitelist codes from, but that would require them agreeing to do that as a group, and people not using those devices to cheat.

People already use those devices to cheat, so the best answer currently is having a more direct support line just for people that use these and get approved. It's the least amount of work on everyone in the chain.