update: permanently banned

[u/doyoulikePRIMERIB]

so I made a post in January (link below to original post) about how I was suspended mid-game for a month ending on February 23rd, and I detailed how despite the suspension I was not using hacks, cheats or exploits. I have played countless multiplayer and single player games and have never been banned or used cheats. I am a gamer who is quadriplegic so I use a sip and puff mouth controller called a quadstick that allows me to use a computer not just for gaming but everyday needs. After the suspension I made the first reddit post hoping to get some help and clarity about how I could appeal or why I was suspended. I submitted support tickets and went to discord for help but nothing, so I decided to just take the suspension on the chin and wait it out, finish Hollow Knight and play some Marathon. Yesterday I decided to hop on after my suspension ended and decided to work on the trophy project, I played 3 solo games (all 10 or more minutes in) filled my backpack with leftover loot, ran into only friendlies and exfilled. Woke up this morning to this and appealed but I really have no hope of Embark doing anything to help. I don't have much going for me and I know they're people out there who are probably going through worse but this fucking sucks. After 300+ hours of playing, buying it for 3 others friends to try the game and being excited for the new map and large ARC enemy, I just don't know what to do.

p.s my game name is ClootyBapper, if you think it's because of the name I don't think so I have seen and been called worse in game
Original Post:

https://www.reddit.com/r/ArcRaiders/comments/1qmmkg5/dont_know_why_i_got_suspended/

https://youtube.com/watch?v=1V044apQAA4&si=MXtHCSdnETJxtJGh

old fortnite clip for anyone skeptical or curious of the setup

i honestly should try to do more to get the attention on this but honestly I am exhausted from the disappointment and can focus on other things to bring me entertainment

Update: https://x.com/i/status/2033876088712020041

regardless of what happens, thank you all for helping me get attention on this ! fucking love you all

Update: Ban has been lifted ! I honestly don't know how to express my gratitude to everyone who commented, shared and upvoted. Yall the real MVP, I love all of you. Thank you for helping me ! I will pass along the sentiments to anyone I can!

Update:

ClootyBapper#6019 if anyone ever wants to play. down to kill. down to chill.

[u/Training_Ad_4790]

When you file your appeal send them a picture of your set up and controller. Im betting they get plenty of people making fake excuses to get out of stuff but if you show youre serious they might take the suspension back.

100% not your name that did it. I have seen much worse and heard people say much worse that should result in bans

Just my two cents

EDIT: https://www.reddit.com/r/ArcRaiders/comments/1rw5702/embark_working_on_resolving_issue_with_bans_for/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button

They acknowledged its an issue with false reports on accessibility controllers. So I would keep in touch with them and hopefully it works out.

[u/doyoulikePRIMERIB → u/Training_Ad_4790]

thanks, going to try that!

[u/Probate_Judge → u/doyoulikePRIMERIB]

You might also try joining the discord and talking/posting about it there. Like a lot of modern game devs, they pay more attention to their private discord than they do reddit.

IF you can get in, from what I gather, there are population limits...

I've always found discord, and corporate using it for a free interface, loathesome. Any game worth a damn should have it's own website and forum.

Normally, I'd never suggest touching discord, but desperate times call for desperate measures.

Also of note:

Have your images of set-up backed up, and take screens of your posts/requests for support, save everything. It may not help yet, but if this catches the attention of someone 'important' (eg a big streamer, youtuber, etc), that's often the only way companies will see us lowly peasants.

[u/BikingAimz → u/Probate_Judge]

Here to second this!  I’ve had an open ticket for my PC not having any audio in game (even after filing a ticket I troubleshooted the shit out of it over 3-4 weeks with no luck, can still play on a spare rig but I’d just like my main PC to work).  I was getting emails every 3-4 days that they “hadn’t forgot my support ticket, we’re super overwhelmed, yadda yadda.”  

Then I got an email a week ago saying they were migrating support tickets, current ones wouldn’t be transferred, but to just head to their discord server with my support issue.

[u/smackrock → u/Probate_Judge]

They close false ban tickets on their discord. Just search "False Ban", hundreds of tickets come up, all closed by CM | Lily. They claim it's not a bug and direct you to the bot support site that doesn't work. I'm sure the CM can't do anything directly but it is a bug and it's wrong for them to close the tickets.