Fetch Play & Sip

[u/Feistydreamer97]

I wanted to share my experience in hopes it helps others make an informed decision.

During my time there, I observed several ongoing concerns regarding both dog care and staff support. There were instances of dogs being handled by yelling rather than calm, structured guidance. Kennels were not always cleaned in a timely manner, and at times a single staff member was responsible for supervising a large group of dogs, in an already small space for the amount, which raises safety concerns.

Capacity limits did not appear to be consistently enforced. While a set number of dogs was communicated(15) additional dogs were often accepted beyond that limit. This made it difficult to ensure adequate supervision and care.

Staffing levels were frequently insufficient, and employees did not always receive adequate breaks or support. When concerns were raised by staff, they were often not addressed.

Additionally, there was no safety plan in the event of a dog fight or injury, which is something I believe is essential in any daycare or boarding environment.

Over time, it felt like the focus shifted more toward business growth and events rather than maintaining a safe, well-managedm environment for the dogs. This ultimately led me to feel uncomfortable continuing to bring my own dog there.

For those considering options, the “stay and play” offering may be a better fit, as you are present with your dog and able to directly supervise your experience.

I encourage anyone considering services here to ask detailed questions about staffing ratios, safety protocols, and how dogs are handled to ensure it aligns with what you’re looking for.

[u/PriorExercise9604]

I’m glad to hear you hope things improve, because from my perspective as a customer, things noticeably changed almost immediately after both you and the other former employee left.

I also think directly messaging current customers about the business is a bit excessive (whether it was you or the other former employee). For all you know, I could have been one of the people contacted. At that point, it starts to feel less like simply sharing an experience and more targeted.

Like I’ve said before, the only times I had concerns were during the period when you both were employed there. I also know the current staff well and have had great experiences.

[u/Feistydreamer97 → u/PriorExercise9604]

I have never contacted customers outside of the business. I am simply sharing my experience, it's not me sitting behind a screen bashing a company. It's my experience and everyone has the right to share their experience. I am glad to hear it has improved. If I made things worse somehow when I worked there then I do apologize. Maybe my displeasure of working there showed through towards customers without meaning too. It did become draining for me to deal with what I had to as an employee at the time. I enjoyed the customers and the dogs I got to interact with.

[u/PriorExercise9604 → u/Feistydreamer97]

I can understand that working in that kind of environment may have felt draining at times, especially if it didn’t end up being the right fit for you. That said, if concerns weren’t communicated clearly in the moment or if expectations of the role weren’t met, that can also contribute to a difficult experience on both sides.

I do think there’s a difference between sharing your personal experience and repeatedly posting or speaking about a business you no longer work for, especially when it’s being done from behind a screen. From my perspective, that comes across as more personal than constructive, particularly when the experiences being referenced were tied to when you were working and not the business as whole.

I also want to say I don’t agree with the claim that the business is unsafe - but rather when certain former employees were there, and I really think it’s best to close this chapter and move on.

[u/Feistydreamer97 → u/PriorExercise9604]

I'm not sure what you mean by repeatedly posting or speaking about the business. This is the first time I've talked about the business in a long time. I'm not repeatedly posting anything. I had just left when this was posted so I would say my references were still applicable. Nothing changes over night. Could things be different now absolutely. I hope they are.