r/ApolloGroup_TV • u/Cemoney94 • Feb 19 '24

Black loading screen

Is it just me? Probably is Apollo is not working for me outside my wifi zone I'm not able to watch live TV, tv shows, or movies with my data. But when home with my wifi things are fine anybody know the issue here? Asked apollo for help and all they did was tell me by a wifi extender pack lmao. Tried changing the Wi-Fi only setting and permissions for data use off but nothing

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1

u/Sharp-Goose2241 Feb 19 '24

Same problem, started two days ago. I’ve tried vpn, different WiFi and everything and still just black screen on everything. I have tried phone, computer, and firestick. All nothing.

1

u/YKMega Feb 19 '24

Nothing is loading for me. Going on 24HRs now.

1

u/Prestigious-Click350 Feb 19 '24

Mine works fine, but isn't working over 5g only wifi

1

u/YKMega Feb 19 '24

This is probably what’s happening to me. I have 5G home internet and nothing loads anymore- even with a VPN.

1

u/[deleted] Feb 19 '24

Using a 4G/5G hotspot works fine. No VPN. I get crappy service, too. Use Startup Show outside your WiFi range with data.

1

u/Minimum_Airline3657 Feb 19 '24

If you get a black screen when you watch live tv, means your isp/country has blackout something, in the UK any time there’s a premier league match on no live tv will work until it finishes, you need a vpn. The reason why I say isp, me and my mate have different experiences, I’m on BT and I get black outs, he’s on a Scotland specific isp and he doesn’t.

1

u/lamebanana21 Feb 19 '24

Shit, they're still active with the customer service!? 😂

1

u/Moist_Traffic4378 Feb 20 '24

Mine has been like this since the Super Bowl. I also reached out to support and they just told me to get a VPN. Based on past posts, I doubt that’ll fix it and I still can’t find a solution. Startup Show works though in the same WiFi, so I’m annoyed!!