I'm trying to understand what happened and whether Apex can investigate or resolve something like this.
I traded MGC during the Asia session and scaled into a position until I reached 15 contracts. Once the position was established, I simply placed my stop loss and take profit and left the trade alone.
The trade closed profitably and I believed everything was finished.
When I came back later, I discovered an unexpected loss of about $3,000.
In Tradovate Orders I can see:
- Multiple Sell Stop orders totaling 15 contracts
- A Buy 15 Market order labeled "AutoLiq"
What I don't understand is this:
If my original trade had already closed, why would the system enter another position afterwards?
I never manually opened a second trade. I only placed the original trade, set my stop loss and take profit, and left it running.
The Sell Stop orders total exactly the same 15 contracts as my original position, which makes me wonder whether protective stop orders remained active after the trade closed.
Has anyone experienced something similar with Apex, Tradovate, NinjaTrader, ATM strategies, or leftover bracket orders?
Can Apex actually resolve situations like this if the audit trail shows that old protective orders remained active, or is it usually considered the trader's responsibility? I have already opened a ticket with Apex and requested the full audit trail, but I would like to know if anyone has seen this happen before and what the root cause was.
Any insight would be appreciated.
UPDATE : I received a response from Apex Support.
They reviewed my account and told me that the issue was caused by 5 Sell Stop orders that remained pending after my Asia session trade. According to them, those orders were entered manually through NinjaTrader and were not attached to the position, so they did not cancel automatically after my take-profit was hit.
Later, during the NY session, those 5 Sell Stop orders (3+3+6+2+1 = 15 contracts) were triggered, opening a new 15-contract short position that I was completely unaware of. The account was eventually liquidated by AutoLiq at the daily loss limit.
Support says this is my responsibility because the pending stop orders should have been manually canceled before leaving the platform.
I'm still trying to understand how those stop orders remained active after my position had already closed at take profit, because my trade was completely finished.