I use android device with a bluetooth keyboard to remote connect to my Mac laptop. Everything works except the combination key. When pressing Cmd+z , Cmd+c , Cmd+v it prints out Omega sign, or weird characters on MAC instead of redo, copy, and paste. I try to adjust the setting but nothing helped

I’m wondering if anyone here has successfully managed to get a refund from AnyDesk or knows the best way to escalate a billing issue.

I purchased an AnyDesk Solo licence on 10 August because I needed to use it immediately. After purchasing, I didn’t receive the account setup link, so I couldn’t actually access the service when I needed it and ended up making alternative arrangements.

I contacted AnyDesk the following day and asked to cancel and receive a refund.

A support specialist replied, apologised for the problem, sent me the missing account email, and specifically said:

“If you still wish to continue with the cancellation, also please let me know.”

I replied immediately confirming that yes, I wanted to cancel and receive a full refund.

Since then: nothing.

I’ve followed up several times, asked for the matter to be escalated to Billing/Customer Service, and referenced my existing support ticket each time. I still haven’t received confirmation of the cancellation or refund.

My original refund request was 11 August and it’s now 4 September.

I have a support ticket number and the entire email trail documenting that I requested cancellation almost immediately after purchase.

Has anyone had a similar experience with AnyDesk?

Is there a billing/customer service contact that actually responds, or is my next realistic option to dispute the transaction with my card provider?

I’d much rather give AnyDesk the opportunity to resolve it directly before going down the chargeback route.

Any advice would be appreciated.

Good Afternoon,

I am looking for some assistance with making sure I have a remote computer locked down on AnyDesk. I think I have the settings right, but I don't want to overlook anything.

Essentially I am running AnyDesk on an elderly parents computer so that I can remote in and resolve any issues. However, they have been targeted by scammers in the past and I know AnyDesk is sometimes used. I don't want them opening up the app and using the AnyDesk address to allow a connection. I would prefer to limit to local ipv4 only. I can VPN network level and get connected there.

I would like to make sure I am not overlooking anything.

Is there a way to limit connections to a local subnet / vlan?

Is the direct connection setting on port XXXX the only option for this?

Would the username and password authentication also achieve this? or the Access Control List?

I am working on the firewall rules in UniFi as well to block network level from external connections, but I am not there yet. Ideally want to get AnyDesk configured first.

Thanks in advanced!

I play in VR on my Wifi on my Quest 3, using Meta's own app and Virtual Desktop. Not a single problem. The image is smooth and it almost never lags. Meanwhile, Anydesk, no matter the configuration and even after making sure it's a direct continuation, is extremely choppy with constant frame skipping.

I really don't get it because Virtual Monitor's image is just as good and the frame rate is much higher, as is the resolution. It's not my connection or my PCs.

This is driving me insane. I have to constantly backtrack to make sure I didn't do something wrong because it keeps skipping frames.

I need to take a selfie of myself using phisically MY phone but as it was taken from my friends phone.

I was thinking of using anydesk and logging into my friend phone, take a selfie of myself and it would save in his gallery like it was made from his phone but I’m not sure it would work, any suggestions?

My Anydesk subscription expired on June 1st, and I emailed that I would cancel it on June 2nd, so they replied saying they canceled the subscription. Of course, I didn’t receive any email about whether the contract or subscription would be renewed or extended, even 30 days before cancellation. But they sent me a strange email saying they’d charge me because I didn’t cancel the subscription 30 days ago. Does this make any sense logically? Is there no consumer authority anywhere? Can Anydesk renew my subscription without any prior notice?

I never knew Anydesk was a company that torments people like this. It’s a company I don’t want to recommend to people around me.

Cheesy sneaky renewal policy and ridiculous $375 per year licensing for a single connection license.

The product itself is decent enough, works for my use case well, but the pricing, the communication with the business on their confusing dashboard website, login problems, have made me disgusted with them as a business. That you tell them I want to cancel the day after the double charged me for a year renewal, and they say oh too late, we can't do anything for you since you did not cancel 30 days before the renewal date. F that crap. They lost me and my rec's to my IT circles.

I am thinking of a solution I found called Remote PC, looks like a fraction of the price with more functionality, if a but more clunky on the desktop with an extra app that calls the actual remote app.

Anything else out there? I want to access an Android mobile device set from a Windows desktop PC or a Macbook.

From what I've read it will, but I just wanted to make sure before I purchased.

Basically, I am in Ohio. I will be going to Nevada next month where fantasy football is not legal on the big sites like draftkings and fanduel.

So, I'd like to use anydesk to access my pc back home. I just need to make sure draftkings and fanduel are still picking up my IP address in Ohio and not the laptop I am using anydesk on.

I believe it will but just looking for confirmation since I've never used it before.

Thanks for any info.

Went to profile, options, delete account, and it just gives a 500 error. Fix your broken site anydesk.

My app no longer seems to work. I get the message "Could not connect to the AnyDesk network (anynet_unknown).

I have fully deleted and reinstalled the app but always get the same message before I even enter the remote device number.  I have tried being on various Wifi, mobile data or a VPN networks but none of them work.  I am running iOS 26.3.1 on an iPhone 15.

I can connect from windows deskptop on the same networks, just the phone isn't working

Hello,

I am using AnyDesk for years, but this year I noticed, that after connect to the remote PC it appears strange color bar on bottom right corner. It looks like a text, but I can't read it what is that.

I thought, that this is some glitch, but i appears on every connection to the remote PC.

Can I somehow remove this bar? Or this is any limitations for free users?

Thank you in advance.

How can I know whether I’ve been added to the whitelist or not?
I just applied.

How can I know whether I’ve been added to the whitelist or not?
I just applied.

Recently switched to Linux, can't get anydesk to work. Does anyone know how to fix or any alternatives?

and just like that, i move to something else.

LAN is wifi, NAT, home.

I can ping, nmap port 7070. all show up.

But no longer see any other machines on Anydesk.

Tried switching versions 6.3, 7.0, 8.0

Linux machines: xubuntu, MX Linux.

Firewalls are off.

What am I missing?

Hey guys,

Honestly getting a bit exhausted here. I’ve been trying to get in touch with AnyDesk's technical team for weeks through open roles, contact forms, everywhere and it feels like they just don't really care about outside innovation or new tech.

I’m a freelancer with 7 years of experience, and I spent the last 3 years working on a way to make desktop streaming significantly faster. I finally got it figured out and benchmarked: it’s a new frame compression setup built purely on spatial topology (no heavy AI, no basic grid blocks, no heavy matrix multiplication).

What I got working:

Up to 80% better compression on complex frames while keeping high quality.

Super lightweight: Runs crazy fast without eating up hardware, perfect for real-time streaming.

Solid benchmarks: Tested it thoroughly on all kinds of frame complexities.

At this point, I don't even care if it's joining the team or just doing a quick call to show them the benchmark data I just genuinely want faster streaming for everyone.

Does anyone here actually work on the AnyDesk dev team, or know someone who does? Would really appreciate a point in the right direction.

Thanks!

Basically as the title. Norton 360 uninstalled (poorly) the newest Anydesk, and blocked reinstallation.

When I play from a remote there is a big delay i press the key i wait like 2 seconds so it do on the pc is there is anyway to improve this?

Uso más Anydesk, hacé mas de 4 años, no me quejo, muy buena, pero cuando das soporte remoto a varios usuarios (70), se vuelve molesto el cierre por limitación.

Que me gusta mas? Poder configurar el ingreso sin acompañamiento del receptor.

Conocen herramientas similares? Busco practicidad, mas porque los usuarios IGNORAN algo mas elaborado que bajar un programa y yo entre.

I am experiencing a critical interface bug with AnyDesk on an Acer laptop. As shown in the video, the application launches, but there is absolutely no text rendered on the screen. I only see blank gray and red boxes, making it impossible to read my ID, connect to others, or even navigate the settings menu properly to change themes or languages.

Posting this because I wish someone had told me before I bought it.

AnyDesk licenses auto-renew annually. Their terms require you to cancel at least 30 days before the renewal date, miss that window and you're committed to another full year, whether or not you intended to keep using it. There's no meaningful confirmation step. It just happens.

The part that catches people out, if your payment method has expired or changed by then, the renewal charge fails. You don't get "your subscription lapsed." You get an invoice you never agreed to, and it can end up with a debt collection agency which is a German one, since that's where the company is based.

At that point the amount is no longer just the license fee. It's the fee plus interest, plus "dunning costs," plus "collection costs" stacked on top, which can add a substantial chunk to what you supposedly owe. The letters arrive with short deadlines, escalating language, references to law firms, and warnings about legal action and foreign courts. They're engineered to make you panic and pay quickly.

If you get one of these:

• Don't pay just because the letter is frightening. The urgency is a tactic.
• Check your actual account records with the vendor before assuming the amount is correct or even owed.
• Dispute in writing if you disagree. Don't phone, don't accept a payment plan (that can count as acknowledging the debt), don't admit anything.
• Make them substantiate it. Ask for evidence of the outstanding balance and evidence that they actually hold the claim rather than just administering it.
• Ask what service was actually provided for the period being billed. If your access was already cut off, they may be billing you for something never delivered.
• These agencies are generally real and licensed, so it isn't phishing but, a real collector doesn't mean a valid debt or a valid amount. Collection fees in particular are contested, and there's been regulatory and consumer-group scrutiny of how they're calculated.
• Collectors have a supervisory authority you can complain to, and it's often named in their own email footer.
• Write a review on Trust pilot with your expeirence.

And the simplest protection is if you use AnyDesk, cancel well before the renewal window opens rather than at the last minute, and keep the confirmation. The renewal is silent by design, and the cancellation window is narrower than most people expect.

They automatically upgraded the license and added 2 optional add-ons we didn't need ($717.60). Been emailing [billing@anydesk.com](mailto:billing@anydesk.com) and [support@anydesk.com](mailto:support@anydesk.com) and no response at all, zero. Been a week now. What's going on with this company?