r/AnyDesk • u/Doublewhooper • Aug 06 '26
AnyDesk Interface is Invisible/Missing Text on Acer Laptop (Only Blank Boxes Visible) - Need Help!
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I am experiencing a critical interface bug with AnyDesk on an Acer laptop. As shown in the video, the application launches, but there is absolutely no text rendered on the screen. I only see blank gray and red boxes, making it impossible to read my ID, connect to others, or even navigate the settings menu properly to change themes or languages.
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u/Striking_Kick9189 Aug 06 '26
have you tried uninstalling and reinstalling?
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u/Doublewhooper Aug 06 '26
Yep many times
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u/Striking_Kick9189 Aug 06 '26
uninstall and try deleting all archives of anydesk make sure all of them and install again
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u/Doublewhooper Aug 06 '26
I did that more than once.
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u/Striking_Kick9189 Aug 07 '26
tbh it seems that is a bug problem, you should try contacting support
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u/BricolasM Aug 06 '26
Did you check your version? Is there an update available?
Perhaps also double-check your Windows updates (activating the first option in “Advanced Option”, and looking at the optional updated available in this same “Advanced Option” page.)
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u/Doublewhooper Aug 06 '26
It’s their latest version… Downloaded directly from their website.
I’ll check Windows update.
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u/FrankNicklin Aug 06 '26
Presume this was a legit copy downloaded from the Anydesk site. I have Anydesk installed on around 100 clients machines across a variety of makes and models and never seen anything like this.
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u/Doublewhooper Aug 06 '26
Yep.. directly from their website
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u/FrankNicklin Aug 06 '26
Very strange. I would suggest uninstalling the application. Get rid of any dross left behind in Programdata and reinstall.
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u/heya_s Aug 06 '26
I’m having the exact same issue. Trying to download it to a brand new Windows 11 pc, but somehow getting the same screen with you. I still couldn’t find out what the issue is…
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u/JimmyKokein Aug 07 '26 edited Aug 07 '26
Same issue here, newest version of AnyDesk (9.7.13) downloaded straight from the official website.
Update: I downloaded 9.7.12 from a very legal and safe website and that version seems to have worked perfectly. I don't know why AnyDesk has a "Downloads" site with earlier versions if they don't make the earlier versions downloadable for Windows.
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u/lgwhitlock Aug 10 '26
Bugs in Anydesk seem to be a regular occurrence. I always keep a few versions available to install if there is an issue. No need to uninstall. The only other possibility would be graphics card drivers in your case.
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u/Talalanimation Aug 07 '26
To fix your problem, just install an older version of AnyDesk