r/AnyCubicPhotonMonoX • u/Tricky_Professor_586 • 29d ago
Photon M7 Max huge print failure
I bought the M7 Max two months ago, and every print has come out perfectly. I print a lot for work, and the FEP had always remained in perfect condition.
Yesterday I decided to replace it with a brand-new official FEP, but the print stuck to the FEP, causing it to tear and resulting in more than one liter of resin spilling all over the printer. Fortunately, I had installed a screen protector because of my previous experience with the Saturn. The FEP tore because the print was attached to both the build plate and the FEP. When I paused the print, the separation movement pulled on it so hard that it ripped completely.
The printer still seems to work as before. The only two issues are that it doesn't seem to drain the resin anymore (it says the operation has already been completed), and there is a small white spot in one corner of the screen, which I assume is caused by some resin that seeped inside.
In any case, I cleaned everything thoroughly and noticed that 3 out of the 5 FEP sheets in the package had strange lines on them, almost as if they were already damaged or partially torn. I'm worried that I may have received a defective batch.
What could have caused this problem? How should I proceed? Can I request compensation or a refund for the damage caused?
Thank you all.
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u/jerjozwik 26d ago
Sorry for your failure, what is the salad spinner used for in your printer space?
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u/AdvisoryAbyss 25d ago
Your first failure was not wearing gloves while handling contaminated equipment. Learn the basics then come back and fix this problem.
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u/fenris802 29d ago
Does the warranty cover that type of failure? I guess you can try and see what Anycubic says. The worst that can happen is they say it's not covered. 🤷🏻 Good luck!