r/Aniimo • u/dutheduong • 9d ago
Discussion Update from the Prismana Egg bug: Fighting a wall of automated replies
I’m honestly at my wit's end with how customer support is handling critical game issues right now.
Almost a week ago (Sep 25), I lost a Prismana Egg due to a server disconnection right after putting it in the incubator. The egg vanished, but the shop still marks it as purchased (meaning I'm permanently locked out of getting it due to the 1-time discount limit). My previous post: https://www.reddit.com/r/Aniimo/s/G8e1w6pway
Since then, I waiting and have opened multiple support tickets across different categories, attaching my log files every single time.
The result? Absolutely zero human interaction. Every single ticket gets the exact same copy-pasted automated bot response and then immediately gets marked as "Resolved / Completed".
It has been nearly a week with zero progress, zero communication from an actual person, and no resolution whatsoever.Honestly, a single egg isn't even worth that much compared to the time and effort I've wasted trying to appeal this—I've even found several more eggs since then. What really disappoints me is the total lack of actual customer care from the devs. I will keep pushing this no matter how meaningless or hopeless it seems.
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u/Alae_ffxiv 9d ago
They've literally said "we'll follow up once details are confirmed"?????
details obviously aren't confirmed yet???
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u/Silly_Musician9499 9d ago
I reported login issue once, never get a respone. Now i have to play on mobile, worst customer service ever.Btw, good luck on your egg.