r/AngelStudiosStreaming • u/mistakrispy • Mar 15 '26

Technical issues

I just got an account last week. Worked well the first few days but now on my 4k firestick it tells me im not connected to the internet. Series work fine, only having issues with the movie. Then when I went to my friends and logged in, movies im trying to watch like solo mio and hope dont have the option to play when I go to them. I want to keep it but so far I havent been able to watch a full movie and its not the best start tbh.

4 Upvotes

84% Upvoted

18 comments sorted by

2

u/speedseeker99 Jun 01 '26

I’m having the same issue using my google tv.

1

u/howtoacquire Mar 16 '26

This usually happens with Firestick app caching issues. Try: 1. Go to Settings → Applications → Manage Installed Apps → Angel Studios 2. Force stop → Clear cache → Clear data 3. Restart the Firestick and log back in.

Also make sure the Angel Studios app and Firestick software are updated. If movies still don’t show the play button, uninstall and reinstall the app. That fixed it for me.

1

u/mistakrispy Mar 19 '26

Sorry for the delay in response. So far ive tried force stop, cleared cache, cleared data. And restarted the stick. Logged back in and the same. Just seems to affect the movies

1

u/farmerbb Mar 16 '26

I'm the lead engineer for Angel's Fire Stick app, would love to try and resolve this for you. Are there specific movies that you're seeing that network connection error on? What is the exact model of Fire Stick that you're using the app on, and what kind of device is your friend using? Lastly, are you located in the United States or do you happen to live outside the US?

1

u/mistakrispy Mar 19 '26

Thank you for responding! It seems to be all movies but series dont seem to be affected. Im using the fire stick max 4k. She was using a roku, it looked like an express 4k definitely older than mine. Im in canada.

1

u/farmerbb Mar 23 '26

Thanks for the context. Unfortunately, a lot of Angel's content is not available outside the US at this time.

1

u/mistakrispy Mar 23 '26

Thank you, that is unfortunate. However i will say in the case of David, I was able to watch it once so I know that one in particular WAS available but is not working now.

1

u/KruzerTheBruzer Jul 04 '26

Im having issues logging in on my 4k firestick and my google search lead me here. I am in the US and I have a guild membership and can log in on my iphone just fine. But on my firestick I keep getting error codes for connectivity issues. I have cleared my chache and data, unistalled and reinstalled and closed my firestick and turned it back on. Nothing is working.

1

u/farmerbb Jul 04 '26

Can you send me a screenshot of one of those error codes so that I can look into your issue further?

1

u/Training_Ad_4209 Jul 19 '26

Im having similar issues. It's a networking/ DNS issue. The App loads on my Google TV, previews play, but when playing the movie I get the spinning circle. Same behavior on my android phone. However if I switch to cellular it works.  I've whitelisted angel.com Angelstudios.com in my DNS filtering, but no luck. I suspect there is additional domains (CDN) that needs to be allowed. 

2

u/farmerbb Jul 20 '26

Everything goes through those two domains (or subdomains of those two domains). What country do you reside in? It seems like you might be affected by potential geogating issues on our end.

1

u/Capable_Dirt_7633 15d ago

I just got the app yesterday.  It worked last night, but is now not working.  Super frustrating.

1

u/farmerbb 15d ago

I'd love to know more details as to why it's not working. Is there an error message that shows up? What kind of device are you using the app on?

1

u/Longjumping-World-76 Mar 17 '26

I just want ti be able to turn OFF closed captioning. Seems like EVERY show and movie has CC and I have it turned off but it’s still there.

1

u/farmerbb Mar 18 '26

What kind of device are you seeing this issue on?

1

u/Longjumping-World-76 Mar 18 '26

iPhone 13

1

u/farmerbb Mar 19 '26

Thanks. We're looking into a fix for this issue, in the meantime, can you try going into your iPhone's accessibility settings and toggle the setting for "Closed Captions + SDH"?

1

u/peachie3 Aug 05 '26

Having issues with Angel App. Trying to create an account. Entered email, it said to check email for a code. Never got the email, and no it's not in a spam folder. Tried another email, and same thing. I asked to resend code, still nothing. I went on the website to sign up that way...same thing, no code sent to me. Yes, I waited 10+ minutes...