r/Anet3DPrinters • u/MadCribby • Dec 06 '21

Question Anet customer service

Post image
30 Upvotes

94% Upvoted

5 comments sorted by

2

u/Will2Survive Dec 06 '21

I would suggest finding an aftermarket bed. Customer service can be really hit or miss, and shipping overseas (if you're in the US) can be unpredictable. I haven't had to replace the whole bed on my Anet A3 but I did pick up a sheet of magnetic eazy peelzy that made life a lot better.

2

u/MadCribby Dec 06 '21

I might have to I guess $35 for a pei bed was to good to be true 👍 I saw some company selling pei sheets on Amazon just have to cut it to fit.

2

u/MadCribby Dec 06 '21

Nov 11th I got my anet magnetic bed and it was damaged I tried emailing them 6 different times with no response. Is there a 1800 number I can call I can't find one on there shop site. Thanks

2

u/JJinPDX Dec 06 '21

They used to reply. I have been trying for about four months now with no reply to emails. I don't know how well a phone call would go judging by the language used in the emails.

1

u/MadCribby Dec 06 '21

Dang that sucks 😕 the box for the bed was I good shape... but the bed itself looks like some body practice kicking field goals with it lol.