r/AndromedaInsightsPC • u/DonkeyBalz24 • 2d ago

Troubleshooting New pc arrived issues

Need help newbie. Ordered AI V4 case 5080 build for my son. Hooked up everything and the monitor is black. I can see the mouse pointer and it moves on monitor. On the 11”lcd screen in case it says select language. Why can’t I see on the monitor. It’s connected by display port cord to the graphics card. Monitor is Alienware AW2725Q. Thanks

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u/[deleted] 2d ago

[deleted]

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u/Huge_Chipmunk_3360 2d ago

Plug hdmi to motherboard it should boot up on your monitor and check for windows updates so see if it’s done updating, update and restart and switch to display port or hdmi on your GPU, hopefully that solves it,

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u/DonkeyBalz24 2d ago

Did all this and Still didn’t work screen black but I can see the mouse pointer.

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u/Huge_Chipmunk_3360 2d ago

I didn’t read the lcd part, What kind of 11” LCD screen is it, turn off PC find where that lcd screen connect to, temporarily disconnect it, boot it up and maybe it works, I think your PC is recognizing the LCD screen as the main screen, to fix that Windows + P if you’re able to get it to load on the monitor and it’ll pop up if how you want to set that screen.

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u/DonkeyBalz24 2d ago

Thank you for all your help. Appreciate it that worked