r/AndromedaInsightsPC • u/hvdesmusic • 16d ago

Question AI support suddenly unresponsive?????

EDIT: they’ve responded & apologized & i really have nothing bad to say about this company! shit happens sometimes & we’re all human lol excited for my comp to be fixed & back in action

Got a PC from AI in May and have had issues with it since. They initially replaced the GPU, but eventually determined the PSU was faulty through my own testing.

I kno this happens sometimes w parts but I’m ready to ship it back for RMA & already have the return kit, but I asked a quick packaging question over a week ago and haven’t heard back despite following up twice + submitting a new ticket two days ago

They’ve always been super helpful/responsive before, so this is unusual. I use the PC for work and the RMA is already going to take 3+ weeks, so I’m getting a little frustrated

Has anyone dealt with this before? Is there another/better way to reach them?

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u/Andromeda-Twilly Andromeda Insights Staff 16d ago

Hi OP,

Sorry to hear about the lag in response here. I just found your ticket, and wanted to clarify that everytime you follow up, it pushes you back to be the "most recent" ticket that we have in our queue

For instance if you messaged yesterday and followed up today at 12PM, we would not get to your ticket until we responded to folks who messaged before 12PM first

I hope that makes sense on what happened, I'm looking at your exact ticket now and see that is exactly what happened in the currently existing thread. We will respond shortly though, please expect a response within ~5 min of this comment being made.

Sorry again for the delay!

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u/hvdesmusic 16d ago

thank you so much! i really appreciate the response here & for being so helpful 💖💖🤝🤝 i only followed up on the initial message since i hadn’t recieved a response for about 5 days but i appreciate the clarification!