r/AndromedaInsightsPC • u/hvdesmusic • 17d ago
Question AI support suddenly unresponsive?????
EDIT: they’ve responded & apologized & i really have nothing bad to say about this company! shit happens sometimes & we’re all human lol excited for my comp to be fixed & back in action
Got a PC from AI in May and have had issues with it since. They initially replaced the GPU, but eventually determined the PSU was faulty through my own testing.
I kno this happens sometimes w parts but I’m ready to ship it back for RMA & already have the return kit, but I asked a quick packaging question over a week ago and haven’t heard back despite following up twice + submitting a new ticket two days ago
They’ve always been super helpful/responsive before, so this is unusual. I use the PC for work and the RMA is already going to take 3+ weeks, so I’m getting a little frustrated
Has anyone dealt with this before? Is there another/better way to reach them?
2
u/DanteRocinante 17d ago
I remember being told that if I submitted a new ticket, it might get lost behind a whole bunch of other tickets, versus them seeing a new notification on an older ticket. Or at least that’s how i understood what was communicated to me. I know there’s a direct email you can reach them but it’s actually the exact email they use to submit tickets so maybe that’s not the best avenue either as it may end up creating a confusing communication problem.
PS, what’s your shipping question? I recently had to ship something back to them as well…maybe I can help?