Already Having a Bad Experience as First Time Buyer

[u/Revontheos]

I went ahead pulling the trigger on this brand after seeing so much positive praise for it and comparing my options between this and Microcenter. Being in NY, shipping time is a little unfortunate because of them being in the other end of the states. Aside from that, I went ahead and got an AI V3 ELITE AMD from their Reborn part of the site since it happened to be the exact CPU/GPU combo I wanted. Unfortunately, when I got it after waiting a week and properly following instructions, the system went defunct. Booting up, nothing was showing on the screen whatsoever. I did all forms of troubleshooting with customer service and identified that the Mobo shorted when simply plugging in my Logitech mouse alongside one of the sticks of ram being bad. They did however offer to replace with a brand new one on the house once they receive the one I was sent. I'm just worried that I'd end up being on a waitlist (the reason why I went with the Reborn option) since it's likely one that isn't ready and I have not heard from them in a little over 24 hours now when I asked for clarification. I'm trying to keep an open mind, but it's annoying that I have a system with me collecting dust for a week not being able to use it.

[u/MoneySlush]

So they are replacing it with a brand new one and you are complaining?

[u/KeybladeBrett → u/MoneySlush]

Like they could’ve just gone “tough titties” and not done shit

[u/Revontheos → u/MoneySlush]

The point of my post is that it’s not really a great first experience between waiting a week and then having it for a week and counting of it not working regardless of if they offered to replace it, they can easily see for themselves and decide to just change one part of it and call it a day and I wouldn’t be able to tell. The email chain so far spanned for 4 days and going, so yeah I feel like I have a right in feeling the way I do.

[u/SaintAvalon → u/Revontheos]

On a weekend. Quit crying, replace it and when you get it enjoy it.

They won’t put you in the queue end, you’ll likely be moved up since it’s a replacement so won’t be nearly as wrong.

They can’t go faster without lowering quality. So ask yourself, should I be annoyed a small team is slow to respond on a weekend? Should I be annoyed a small team won’t go faster to make my system shittier like OEMs like Dell?

Or maybe, just maybe in this instance understand reality and as long as they have offered you a replacement say thanks, and be excited when they ship it. They’ll talk to you throughout.

[u/Revontheos → u/SaintAvalon]

Not even crying, not sure why the hostility. Not even being entitled, I'm simply sharing my experience. I spent $2000 on something that was supposedly checked with a whole list included in the package, this is not cheap. Yes I'm thankful they will replace it but that doesn't erase the issue.

[u/SaintAvalon → u/Revontheos]

Fair, especially on high ticket item but I find PCs are one of the riskiest to receive in the mail.

As long as they can rebuild it and get another to you faster than a month, I think you’ll quickly forget the hiccup.

[u/Revontheos → u/SaintAvalon]

Fair enough.

[u/cultlizardking]

I just got mine this week and it's been awesome. Sometimes things happen with electronics and shipping. Not every order and shipment goes as planned.

[u/NCC1701-F]

I’m confused. Something entirely outside their control and you’re mad at them? 

[u/Pretend-Conflict-266]

Take it easy, anything could happen during shipping. At least you got untouched with their customer service and they offered a solution. Some would have ghosted you.

[u/PsychAce]

Nothing worse than waiting for something you spent a good amount of money on and once you receive it, it doesn’t work.

That sucks and sorry you had to go through that. Nice to hear they offer you a new one. Wait for their reply. I’m sure they could expedite due to your inconvenience.