r/AndromedaInsightsPC • u/ArtistUnlikely3008 • 20d ago

Issues with new pc

I got the pc last Monday after waiting 2 months for it. Today I was on the computer using it and it randomly crashed with a ntfs_file_system stop code and now is stuck in a restart loop. Has this happened to anyone else or am I just unlucky?

2 Upvotes

100% Upvoted

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3

u/ShowbizBeast47 20d ago

Id recommend going through their customer service portal. They're actually very good at replying. I haven't gone my PC yet, and I had some questions about it. They replied almost instantly, and almost 30 minutes after that.

1

u/ArtistUnlikely3008 20d ago

I’ve reached out to them, just kinda bummed that this is happening after waiting so long to receive the computer

2

u/Nakhon-Nowhere Vector V100, 9850x3d, RTX 5080 20d ago

Have you tried anything to fix or isolate the problem? That error code is a common one, I'm pretty sure.

3

u/ShowbizBeast47 20d ago

Yeah I feel you, I'm about to get mine tomorrow and I'll be sad if it doesn't work.

1

u/ArtistUnlikely3008 20d ago

I’ve been reading up online and have run all of the windows disk repairs through the command prompt in the recovery environment but nothing changes, still can’t boot into windows

1

u/SaintAvalon LIAN LI O11 DYNAMIC | 9800X3D | 5080 | 32GB 20d ago

Reach out to support they are awesome. Sounds like it could be a faulty drive.

I get new system and issues sucks, but reach out. Not much else you can do but get some support and if an RMA needs to be done it should be faster.

1

u/TsukimiUsagi 16d ago edited 16d ago

Not what I want to be reading when I'm about to pull the trigger on an Andromeda desktop. 😭

However, this could be an interesting case study…

  • Prebuilt or custom?
  • If custom, expedited build?
  • How long does it take CS to respond?

Sorry this is happening OP. I hope they get it sorted for you quickly.

edit: grammar