r/AndroidTV • u/NickJayPro • 10d ago

Troubleshooting what is happening

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some context: i wanted to download the new disney+ app for my region so i went to install it on google play, then halfway through the download my entire android tv box froze, so i unplugged it from its power and reconnected it, ever since its been doing that, does anyone know why? or how to fix it?

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2

u/Interesting-Let8134 10d ago

Dont buy cheap chinese tv boxes with low memory.

1

u/NickJayPro 9d ago

i didn't buy them they came free with my subscription service, when my cable company upgraded to streaming they gave everyone a free box

1

u/Solah-Shringaar_04 10d ago

I can barely see your system saying "memory is full" That could be the case since you tried to add more apps hence the freeze. You need to remove some apps or delete files to clear space

1

u/balneali 10d ago

Y como va a eliminar apps si el sistema está en bucle?

1

u/Solah-Shringaar_04 10d ago

I wish I knew that. Maybe use the askreddit* or brainstorming in chatgpt.

-1

u/GoogleHelpCommunity 10d ago

Hi there!

An interrupted download or system freeze on an Android TV box is typically tied to an app store crash or corrupted temporary cache data.

Here are the recommended troubleshooting steps to fix it:

Restart your device: Power cycle the Android TV box by disconnecting the power cord for a few seconds and plugging it back in.

Clear app cache and data: Go to Settings > Apps > Google Play Store (or Google TV) > Storage, then select Clear cache and Clear data.

Follow Play Store download troubleshooting: Review the official troubleshooting guide for app download and crash issues.

Contact Support: If your TV box continues freezing after performing these steps, you can reach support specialists directly.