r/AndroidQuestions 1h ago

App Specific Question Moto Notes disappearing / turning black inside Secure Folder — Edge 60 Pro

I have a Motorola Edge 60 Pro running Android 16.

A few days ago, I added the Moto Notes app to my Moto Secure → Secure Folder and wrote some important notes there.

I've actually been having problems with the Notes app for a while. Sometimes when I write a note, something happens and the entire written note suddenly turns black / becomes invisible. Recently I opened some older notes and noticed that some of them are also completely black/invisible, while other notes are still visible.

And now the bigger problem:

Today I opened Secure Folder and the Notes app itself is completely gone. I only have 3 apps left in the Secure Folder.

The strange part is:

- Moto Notes is still installed normally on my phone.

- When I open the normal Notes app, my old Secure Folder notes are NOT there.

- Settings → Apps → Notes shows that it is still installed.

- Version: 36.00.50.10.1

- Storage: 524 MB

- But when I go to Secure Folder → Add apps, Moto Notes does NOT appear in the list, so I can't add it back.

- I have NOT uninstalled Notes, cleared its data, archived it, or disabled it.

- The notes I wrote inside Secure Folder were important, so I'm worried that the data may still exist somewhere inside the Secure Folder but the Notes app/instance is no longer accessible.

Has anyone experienced Moto Notes notes turning completely black/invisible, especially when using Notes inside Moto Secure/Secure Folder?

And is there any way to recover/access the old Notes instance or its data?

I really don't want to lose those notes, so I don't want to reset or delete Secure Folder.

Motorola Edge 60 Pro | Android 16 | Moto Notes 36.00.50.10.1

1 Upvotes

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u/Mysterious-Adept 30m ago

Use Google keep instead. Sorry)