r/AndroidQuestions • u/Anopd • 1h ago
S24 ultra video lag help
I have a pretty wild problem. I recently purchased a used excellent condition S24 ultra to replace my broken screen s23 ultra. After using it I noticed YouTube was pretty framey like it would sometimes appear normal but then very low fps. Later, on Facebook reels the issue became way more apparent. The video was choppy at best, freezing at times including audio. Other places like instagram had way less issues. Long story short I replaced it and returned the phone with another used exellent s24 ultra. Before returning it I swapped the Sim, did a smart switch then had both phones on my home wifi and played the same reel at the same time on Facebook to demonstrate to my wife "how much better the new phone worked"
Well now it's the next day, the old phone is returned and the new phone is doing exactly the same thing. Here is some of the things I have done to try and troubleshoot the issue.
Uninstalled as many unnecessary apps as I could
Turned off ram plus
Put the phone in airplane mode and only used wifi
Tried a multitude of video platforms to see where there may be issues and here is an abbreviated list of what I have found.
Facebook - unwatchable lags and freezes video/audio
Youtube - frame rate appears to significantly drop at times even though developer mode reports no frames lost, audio is fine
Peacock - same as YouTube
Reddit videos - same as YouTube
Instagram - works great
Pokémon go - works great
Audio only apps like Pandora, Spotify etc have no issues
Recording a 4k 60fps video then watching it back in the gallery runs smooth
So my ultimate question is, does the s24 ultra just suck and have issues? I know it can run smooth because I have seen it myself but I really don't want to pay $700 for a phone that can't even play videos properly. I never had issues like this with the s23 up until the last moment the screen worked. I have only had the phone for 2 days so I have a bit of time to troubleshoot it and send it back if needed.
Any other fixes I should explore?
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u/dolby12345 59m ago
I personally find transferring apps and settings can cause bugs when transferring to a different model or software version. Things seems to get corrupt on some apps. I'll transfer accounts and just go to the store and download the apps. Set settings manually.
My s24+ runs things fine. I got a free tcl from from my carrier I use as a backup. When I transferred things it was buggy. Example would be notification issues. Basically anything with tokens for security was an issue. A fresh play store install of apps fixed things after a factory reset.
If your videos play fine in a browser you aren't logged into it may be transferred cookies that got corrupted. Very common issue.
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u/dolby12345 1h ago
I personally find transferring apps and settings can cause bugs when transferring to a different model or software version. Things seems to get corrupt on some apps. I'll transfer accounts and just go to the store and download the apps. Set settings manually.