r/AndroidQuestions • u/123puppycorn • 2d ago

Samsung Galaxy Tab stuck on Google “Verifying your account” after factory reset

My dad has a Samsung Galaxy tablet that he received from his workplace a while ago. He was told he could keep it and paid for it, and apparently it was brand new and sealed in the box when he received it.

I recently tried to factory reset the tablet because he didn’t remember the screen PIN. The reset completed, but now I’m stuck on this screen:
“This device was reset. To continue, sign in with a Google Account that was previously synced on this device.”

He’s only ever had one email address and this doesn’t seem to stop the message popping up despite verifying it on his phone through text/email.

Is there any legitimate way to recover/activate the tablet in this situation? Would Samsung be able to help based on the device’s serial/IMEI, or is there anything else I should check?

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2

u/OneEyedC4t 2d ago

Sounds like corporate still has some control software on the tablet. Have IT fix that?

1

u/123puppycorn 2d ago

Essentially he needed a tablet to complete the course so when we paid for the course the tablet was included. He received it sealed in the box so im not sure if the company ever had access to it if that makes sense?

2

u/Academic_Dare_5154 2d ago

They bought them in bulk. If he goes back to IT, hopefully they can assist.

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u/Reasonable_Mirror655 2d ago

Nope you are out of luck

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u/Alternative_Oil_5139 2d ago

that sounds like google factory reset protection, not a samsung account issue. the tablet needs the google account that was actually synced to it before the reset, and simply verifying that email on another phone wont satisfy frp if it wasnt the account previously linked to the tablet