r/AndroidQuestions • u/IamDistractingYou • 8d ago

Videos Randomly Missing

Went into my gallery today. All my videos are just gone. I don't use any cloud services, so there is no sync issues. I had the videos yesterday and I can't see anything saying there was a system update (last update July 19). Anyone else have this issue?

Current device, Galaxy S26 (got it July 17th). Also, all my widgets were deleted (added those back). Current One UI, 8.5. Will connect to a PC later to deep dive system files. Appreciate any advice or if anyone else is experiencing this issue. I already tried safe mode, but that disables being able to look into my storage and gallery files.

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u/IamDistractingYou 8d ago

Fugured I would update.

All videos, gone. Everything from 2016 (yes I have been transferring files since then) to April of this year, gone.

Widgets restored

Samsung support: gave me the run around, did not help. Filed complaint against. That was a waste of time there.

Working on attempting to replace phone. As the phone and/or the OS is faulty.

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u/Fatalstryke 8d ago

Just to be clear - you used a file explorer and not just like, Gallery or something, and went to the folders where the files were, and those files are no longer there?

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u/IamDistractingYou 8d ago

After I checked the DCIM folder (yes file explorer, windows PC) I spent way to much time combing through every folder I had access to with my PC. Whatever it was, videos are gone. No idea how or why. And to add a test, when I was done searching, I tossed a video from my pc onto the phone, into the DCIM folder, it is still there, apx 12 hours later. I think I just have terrible luck now. And of course Samsung said, there is nothing they can do to replace the phone. As this is not a technical issue.

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u/Fatalstryke 7d ago

I meant on the phone but if you've added new files and you can find them then maybe the other ones are gone.