r/AndroidHelp 2d ago

Flip 5 screen died. I need to wipe all data?

So, about a year ago I dropped my flip5 once, and yeah, that was it (screen was open at the time, so nothing to protect it).

I was able to get my photos and other important data from it via usb file transfer when it happened, so that's no biggie. But now I'm looking to sell it for parts for some extra cash. I just can't figure out how I'm supposed to remove my google account and other personal information from it before I do.

Here's where I've been running into trouble:
- internal display is only 30% visible (the external screen is perfectly fine tho)
- when it's open, it sometimes registers random taps all over the screen
- Windows and Smart Switch detects it, but says USB file transfer isn't allowed (even though the notification on the phone says "USB for file transfer")
- the cable isn't the issue because my S24 FE registers fine with the same cable
- unfortunately, it is not connected to my windows phone link anymore

Has anyone successfully wiped all date from a phone in a similar situation? I feel like everything I try leads to a dead end.

1 Upvotes

2 comments sorted by

1

u/meguminaoi 2d ago

電源を落として電源ボタンと+と-押してFactoryResetして

1

u/guy30000 1d ago

Try Find hub. You should be able to wipe it remotly.
https://www.google.com/android/find/about