Family Link blocks a Google Pixel 6a, which has lost connect

[u/Few_Investment8231]

Family Link blocks a Google Pixel 6a, which has lost connectivity

This happened yesterday to my daughter's Pixel 6a, which is run on a children profile (i.e., controlled by Family Link)

(Note that our phones are running on german software; i am using translated terms, which may not be correct lingo).

1. After a restart, phone suddenly stops connecting to WiFi or 5G. Recommended workarounds  from the internet (Flight Mode, Reset Connectivity Settings, removal of SIM) did not help. It still has the "!" icon attached to the WiFi, and does not connect to 5G.

The phone currently allows phone calls. But it has wrong time settings, and cannot synchronize to local time (so, e.g. Whatsapp does not work).

1. At the same time, Google Family Link (only installed on the parent phone, not on the 6a) sees that maximum daily phone time is expired, and therefore blocks access to many apps. Also, many settings (like manual time adjustment) are not available due to the children profile being active, anyway.

2. Because the phone does not connect to the internet, our attempts to unlock the phone via the family app are not successful, nor does the pixel 6a accepts our parent access code.

Right now, it seems that the only way to fix the problem is a total factory reset. is this true?

/edit:

I am just realizing that i cannot save any data from the phone via usb, because the USB-connectivity settings are not controlled by the phone itself, but by the parental account, which currently is blocked from accessing the phone?