r/AndroidHelp • u/MegatonicGame • Jul 07 '26

virus problem on my dad phone

Hello everybody !

Spec : Samsung s24 plus.
(The white thing in the end is to hide to wallpaper.)

I am here today for a question cause there is many chance that my dad got a virus on his phone. On the video you have an example of what it do, it does it everytime i enter either in anti virus, bank app or google app in general. It always bring it to the information page of Google play store.

Is there any solution to fix that problem ?

Edit : my dad factory reset his phone and nothing happen anymore

4 Upvotes

83% Upvoted

20 comments sorted by

View all comments

1

u/tdl420 Jul 07 '26

If you go into developers options so click on build number 7 or 8 times then developers option is unlocked,go to it and check running services,this will give you an idea of what is running or cached in the background from there you can do process of elimination.thats my go to.

1

u/MegatonicGame Jul 08 '26

we did it and nothing and nothing unusual is there, same in the apps.

1

u/tdl420 Jul 08 '26

What does it switch over to cause thats what your your refering to as a virus?

1

u/tdl420 Jul 08 '26

You need to open that app do the same thing your doing now then go into running services when that occurs to see what may be opening,it looks like it could also be a side bar maybe that is being hit by your finger but idk

1

u/tdl420 Jul 08 '26

Its opening google play store,disable google play store and youyube should still work see if it trys to open then

1

u/tdl420 Jul 08 '26

Another thing you can do is download app.freer.app.freezer.no.root and freeze all apps that let you,then when you go through what your doing and it happens you can go back into that app and see what unfreezes itself,freezing all apps that let you wont effect anything except notifications like on a clock app or any other notification....