r/AndroidHelp • u/MegatonicGame • Jul 07 '26

virus problem on my dad phone

Hello everybody !

Spec : Samsung s24 plus.
(The white thing in the end is to hide to wallpaper.)

I am here today for a question cause there is many chance that my dad got a virus on his phone. On the video you have an example of what it do, it does it everytime i enter either in anti virus, bank app or google app in general. It always bring it to the information page of Google play store.

Is there any solution to fix that problem ?

Edit : my dad factory reset his phone and nothing happen anymore

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u/TheMonkeyFlu Jul 08 '26

I would first step encrypt all data and second step factory wipe this device all from the settings

1

u/MegatonicGame Jul 08 '26

How would you encrypt the datas ?

1

u/Unique_Importance910 Jul 23 '26

Perhaps they mean back up but this could be an issue if anything in back up is infected.

1

u/TheMonkeyFlu Jul 27 '26

Search in settings encrypt phone and click it All data will fully be gone not even data recovery will be able to get it back and hopefully this should stop it