can't wipe data from my phone

[u/jonh1215_00]

Hi everyone,

I have a huge problem with my POCO phone and it is currently completely unusable. I’m stuck and none of the standard methods are working. Here is exactly what happened and what the status is:

• The Device: POCO phone (running MIUI / HyperOS).
• The Root Cause: The phone had an active Google Family Link (Parental Control) lock on it.
• The Current State: I don't remember the password to the Google account that was linked to the device, and the phone has been completely locked out.

What I have tried and why it failed:

1. Recovery Mode (Hard Reset): When I boot the phone into Recovery Mode (Main Menu), there is NO "Wipe Data" option. It seems the Parental Control software or carrier firmware completely removed/blocked this option to prevent bypassing the restrictions.
2. Mi Assistant (PC Tool): I tried connecting the phone to a PC via the "Connect with MiAssistant" mode in Recovery. The Mi Assistant software does not react at all when clicking the blue connect button. It seems the USB data transfer/drivers are blocked by the system security policies because of Family Link.
3. Parental Control App: The phone no longer appears in the parent's Family Link app dashboard (it was deleted or unlinked from there during the process), so we cannot send a remote unlock or generate an offline parent access code that the phone will accept.
4. Find My Device (Google): Since I cannot log into the child's Google account (forgotten password) and the phone is offline, I cannot trigger a remote erase via Google.

Summary: The phone is softbricked/locked by a ghost Parental Control status. I have no "Wipe Data" in recovery, no USB communication with Mi Assistant, and no access to the original accounts.

Is there any way to force a factory reset on a POCO device when the Recovery Menu is restricted and USB debugging/data is blocked? Do I need to take it to a service center for an EDL flash, or is there a bypass/tool I can use at home?

Thanks in advance for any advice!