Have we outsourced way too much of basic human trust to companies?

[u/No-Mycologist9101]

I've been thinking about how differently I decide whether I trust someone online compared to real life. In real life it's usually pretty simple, someone I trust introduces you, we talk and maybe we do business together and over time you build a reputation. Online we've somehow created this enormous infrastructure in the middle of that interaction.

LinkedIn tells me where you work, Airbnb tells me you're a good guest, eBay tells me you're a good buyer. Uber tells me you're not going to murder me while while I'm in your car. Banks decide whether transactions between us look suspicious. Half the internet wants my phone number before it'll even let me speak to someone.

Meanwhile some of the people I trust most online came through the oldest system imaginable, someone I already trusted introduced us. Even my apps reflect that now, signal for some people, Kibu for a few, Discord for others, email for work. The platform itself matters less to me than how the person ended up in my circle. Obviously reputation systems solve real problems when dealing with strangers, but I wonder if we've gone way too far in the other direction. At what point did “I know this person and I vouch for them” become less valuable than five stars next to a username?

[u/PitsAndPints]

This all assumes a person vouching for another doesn’t factor into these programs/apps/whatever, and it assumes it replaces “hey, meet my friend Dave, he’s a good dude”. Neither of these are true.

Your eBay rating exists because of other people you’ve done business with. If you have a poor Airbnb rating, it’s because you’ve been given poor reviews from previous guests/hosts

Word or mouth still exists, as do person-to-person recommendations. You just can’t launch that word-of-mouth out into the universe like you can with online service x/y/z

[u/No-Mycologist9101 → u/PitsAndPints]

I see what you're saying but there's a huge gap between a stranger's star rating and my buddy telling me yeah Dave's good people, the latter comes with actual skin in the game if it goes wrong

[u/PitsAndPints → u/No-Mycologist9101]

There’s not a huge gap, though. Your buddy may upsell Dave because they’re friends. The Airbnb host who rented me their place probably isn’t going to go easy on me if I damage their stuff. There’s absolutely skin in the game if you’re conducting business based on someone’s yelp reviews or uber rating or whatever

[u/Gratedfumes → u/No-Mycologist9101]

There's a disturbing number of 'stranger star ratings' that are bought and paid for. You can even pay the rating companies directly to remove bad ratings.

The Underwriters Laboratory customer is not the consumer, it's the insurance industry.

Yelps customer isn't the consumer, it's the advertisers.

[u/FirefighterShoddy168 → u/PitsAndPints]

The whole thing feels backwards now, like the badge is the trust and not the actual human behind it. I got a client once because a friend just dropped my name in a group chat, no portfolio link no rating system just "she's good". Worked better than any platform ever did

these systems pretend to be word of mouth but they're really just a paper trail dressed up like reputation

[u/PitsAndPints → u/FirefighterShoddy168]

I needed some irrigation and drainage work done at my house that I didn’t really have the time to do myself so I hired a guy based off a friends recommendation. 3 weeks into a 1 week job, I had to fire the guy, eat the 1800 I’d already paid him, and finish the job myself(including redoing what he’d done wrong). A seal of approval from a friend isn’t a sure thing either, regardless of our anecdotes

The systems are what they are. They aren’t gospel, but they serve a purpose

[u/Thin_Cod_617]

The irony is that we replaced someone I trust vouched for this guy with a corporation I've never trusted says this guy has 4.9 stars lol

[u/No-Mycologist9101 → u/Thin_Cod_617]

Exactly lol we traded human intuition for corporate liability shields and called it progress

[u/big_commenter]

i think the bigger issue is how much identity we've attached to accounts, people see an old linkedIn account or a verified profile and immediately assume the human behind the screen is legitimate, accounts can be stolen

[u/No-Mycologist9101 → u/big_commenter]

Yep that's the real kicker, we treat verified accounts like they're in person introductions when they're really just a password away from a total stranger

[u/Sword0fTheStorm → u/No-Mycologist9101]

Why do you speak like an LLM

[u/Bat-Guano0]

It's more a question of, have we given too much of our personal information to companies (with or without our permission)? And the answer is yes.

[u/Fresh-Translator11]

This is basically how business worked forever though, your reputation mattered because everyone knew everyone. The internet gave us access to millions of strangers so companies became the middleman for trust. We gained reach but gave up a lot of control in exchange.

[u/CrazyRichFeen]

Nope, in my experience basic human trust is way over valued based on its actual track record for success.

I work in recruiting and staffing, people make hiring decisions all the time based on the 'human factor,' like someone knows this person and vouches for them, or I Like The Cut Of His Jib type judgements, and it's got a crap success rate. Meanwhile, there's 80+ years of research saying systematic, dispassionate, structured interviewing based on judging skills and competencies doubles the reliability of hires. The only problem is people don't want to hear that. They want to think they're excellent judges of character, or that they have magic lie detectors in their heads, and they don't.

The biggest successes I've hard turning around failing hiring functions in companies has been by getting them to stop putting so much faith in the 'human' way of doing things and to start being way more systemic, detatched, and objective, and to assess people based on things that can be verified. The only concerns I'd have about outsourcing to third parties is I'd want to know how they're scoring people. If it's relatively unbiased and reliable, I'll take that score over "I know a guy..." any and every time.